Warehouse Operations and Billing Associate

Job Description

Job Description

Grand Appliance is proud and honored to be recognized as a Top Workplace for 2026.  This recognition reflects our commitment to a supportive culture and putting our people first, as well as the immeasurable dedication of all 500+ employees throughout our company.

At Grand Appliance and TV, we’re committed to delivering exceptional products and customer experiences—and that starts in our warehouses. We’re looking for a dependable and detail-oriented Warehouse Operations and Billing Associate to support our delivery team and ensure our customers get exactly what they ordered, on time and in perfect condition.

Responsibilities

• Support warehouse operations working with sales and delivery teams to ensure a seamless customer experience.
• Allocate and scan product accurately to prepare for customer deliveries.
• Review and process documents, ensuring all paperwork matches the physical product.
• Read and respond to internal emails, print delivery documents, check routes for accuracy.
• Use systems like NetSuite and Microsoft Outlook to manage inventory and fulfillment communications.

Qualifications

• Previous experience in delivery or warehouse is preferred
• Prior experience with warehouse systems (NetSuite is a bonus)
• Experience using RF scanning equipment
• Prior experience in customer billing
• Comfort with using Microsoft office tools like Outlook and Excel.
• Physical ability to lift up to 100 lbs
• Comfort in working in a fast-paced warehouse setting.
• Strong attention to detail and organizational skills.
• Able to communicate clearly with internal teams, especially around delivery and installation needs.

About Grand Appliance and TV

Grand Appliance and TV is a respected, family-owned appliance store committed to providing high-quality products and exceptional service. With a legacy spanning 94 years, we take pride in offering top-tier appliances to enhance our customers' homes. Serving markets in Illinois, Indiana, Iowa, and Wisconsin, we operate a network of 30 retail locations and maintain 5 strategically located warehouses. This extensive reach allows us to meet the diverse needs of our customers, delivering quality appliances efficiently and effectively.

Competitive Wages, Benefits, and Growth Opportunities

We understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages. We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. When you join Grand Appliance and TV, you become part of a supportive and collaborative work environment that values your contributions and empowers you to reach your full potential.

Our Mission: Serving Customers for a Lifetime

At Grand Appliance and TV, our mission is clear and unwavering: we are dedicated to serving our customers for a lifetime. This commitment extends beyond providing exceptional appliances; it's about building lasting relationships based on trust, integrity, and outstanding service. We believe that our customers deserve nothing less than the best, and we strive to exceed their expectations at every turn.

Equal Opportunity Employer

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.