Manager, Infrastructure (Endpoint Engineering)

Job SummaryOur corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Manager, Infrastructure to join our Information Technology team. As a Desktop Engineering Manager, you will oversee administration of the enterprise desktop, mobile device, and conference room A/V environments. Through a team of staff, consultants and managed service providers, uses Microsoft System Center Configuration Manager (SCCM) and Microsoft Intune to engineer and support the core desktop environment, and provide support for Tier III desktop and user incidents. ResponsibilitiesManages people, processes, expense and project budgets, performance management, compliance activities, and associate development as required by the job;Coach, mentor and develop required skills, capabilities and behaviors of Engineering Team;Provides technical leadership and recommendations for best practices to senior management regarding Endpoint Management and configuration with Medpace’s Microsoft Intune, Microsoft 365, and Azure environments;Directly manage the global purchasing and forecasting of end-user workstation and peripheral purchases in accordance with the demands of Medpace’s new hire needs and refresh program requirements;Recommends and implements improvements to desktop architecture and design or redesign;Develops and maintains standard configuration of golden images for deployment into the virtual and physical desktop environment;Manages the process for deploying operating systems using Tanium, including updating images, creating and configuring task sequences, customizing pre-installation boot images, and building driver packages for various hardware types of operating system architectures;Determines the methodology for installing and configuring client software on computers in the enterprise endpoint environment using Tanium, Intune or similar products;Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts;Develop methodology and process to plan, monitor, and record hardware and software assets to ensure compliance with licenses/entitlements/contracts and property accounting policies;Oversee Audio/Visual capability across Medpace global conference room footprint using Microsoft Teams;Manages handheld mobile device fleet using MDM; andStay current on emerging technologies and new capabilities in the market.QualificationsBachelor's Degree in Computer Science or a related area, 5+ years of experience in management positions, including leading technical teams supporting a 24/7/365 environment;7+ years of progressively responsible experience in an IT user or system support capacity;Prior experience in project management, execution, and delivery to customers;Microsoft Windows and MacOS system features, settings, and installation;Skill in providing Tier III desktop incident support to end-users and assisting system engineers to resolve technically complex issues, drive remediation through in-depth analysis, and develop and document standardized processes;Advanced working knowledge of Apple iPhone and Android mobile device interoperability;Knowledge of Intune and Autopilot, and their use for managing features, settings, and configurations of Windows, Office, and third‐party applications;Active Directory, Group Policy, JAMF and their use for managing user and computer objects;Requires high-level knowledge of Azure AD, Group Policy, Antivirus Management and MDM solutions;Ability to understand and write scripts in PowerShell and/or VBScript;Understanding of wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS; andAbility to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.Medpace OverviewMedpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.Why Medpace?When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.Purpose-Driven WorkWork alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellenceCollaborative CultureContribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.Leadership throughout Medpace is both accessible and approachableContinuous Growth & DevelopmentOffice based environment with on-site mentorsDefined career paths with clear advancement opportunitiesIndustry renowned onboarding and training programs designed to accelerate professional developmentOngoing training and continuous learning opportunities throughout your careerAn environment that encourages employees to influence change, contribute ideas, and grow quicklyOther Employee BenefitsCompetitive compensation programs that recognize and reward performanceComprehensive health, wellness, retirement, and PTO benefitsOffice based culture with occasional WFH that provides flexibility for eligible positions after trainingCompany-sponsored social events and intramural sportsCincinnati Headquarters ExperienceA modern corporate campus designed to support collaboration and productivityMultiple on-site dining options in the heart of Madison SquareFree on-site parkingConvenient access to on-site 24-7 fitness and wellness facilitiesWhat to Expect NextA Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.Job SummaryCategory: IT Infrastructure & Support