Service Coordinator

Job Description

Job Description

Service Coordinator

Do you come from a fast-paced customer service environment like restaurants, hospitality, or retail — and are ready to turn those skills into a long-term career?

Are you someone who stays calm under pressure, enjoys helping people, and thrives when juggling multiple priorities at once?

If you're looking to break into the construction or mechanical industry — without needing prior technical experience — this could be the perfect opportunity.

A growing mechanical services company in Buffalo, NY is seeking a Service Coordinator to help manage the daily scheduling and coordination of commercial service work. This is a highly customer-facing role where your ability to communicate, stay organized, and think on your feet will make a direct impact every day.

No prior experience working with technicians is required. The team is committed to training the right person from the ground up — focusing on attitude, work ethic, and customer service mindset over technical background.

This is a full-time, in-person position offering a salary of $50,000–$55,000, depending on experience.

Why This Role is Different

• Open to candidates from restaurant, hospitality, or retail backgrounds
• No construction or mechanical experience required
• Company prefers to train someone their way
• Clear path to grow within a stable, hands-on industry
• Work alongside experienced technicians, project teams, and operations staff

Responsibilities

• Coordinate and manage the daily schedules of commercial service technicians
• Serve as the primary point of contact for customers requesting service
• Communicate with customers via phone and email regarding service needs and scheduling
• Prioritize incoming service requests and adjust schedules throughout the day
• Keep accurate records of service activity, scheduling updates, and customer communication
• Support administrative tasks such as data entry, billing coordination, and job tracking
• Identify scheduling gaps or conflicts and proactively help solve them
• Collaborate closely with internal teams to ensure smooth day-to-day operations

Qualifications

• Strong customer service experience required (restaurants, hospitality, retail, etc.)
• Ability to stay calm, organized, and professional in a fast-paced environment
• Excellent communication skills — especially handling high-pressure or urgent situations
• Strong multitasking and problem-solving abilities
• High attention to detail and sense of ownership in your work
• Comfortable using computers, scheduling systems, and basic administrative tools
• Interest in construction, mechanical systems, or hands-on industries is highly preferred
• Motivated, dependable, and eager to learn

Compensation & Benefits

• $50,000–$55,000 annual salary (based on experience)
• 401(k) with company match
• Health insurance with company contribution
• Life insurance and disability coverage
• Paid vacation and holidays
• Long-term career growth with a well-established company

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