Shift Supervisor

Shift Supervisor

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

The Shift Supervisor plays a key role in the daily operations of the facility, supporting the General Manager in delivering a high-quality guest experience while supervising staff and maintaining a positive work environment. This position is responsible for leading team members during scheduled shifts, addressing customer concerns, and ensuring consistent adherence to company policies and procedures.

Key responsibilities include:

• Leading, guiding, and supporting team members during shifts to ensure efficient operations
• Delegating tasks and overseeing project completion
• Identifying and addressing any operational weaknesses or staffing challenges
• Setting the standard for professionalism and teamwork by leading through example
• Supporting staff training and assisting in implementing new or updated policies and procedures
• Serving as the first point of contact for guest concerns and complaints
• Greeting customers, assessing their needs, and delivering solutions that exceed expectations
• Providing accurate information regarding games, merchandise, and facility features
• Demonstrating the use of games or equipment as needed
• Resolving guest issues in a timely and professional manner to ensure satisfaction
• Collaborating with the General Manager to assess employee performance and contribute to personnel development
• Staying informed of current promotions, sales events, payment policies, and safety procedures
• Remaining vigilant and proactive in identifying security risks and potential theft
• Taking appropriate action when incidents arise, following company guidelines and protocols
• Being fully capable of performing and training others on all Arcade Attendant responsibilities
• Maintaining strong, respectful working relationships with all departments and team members
• Enforcing company policies as outlined in the FEG/CCME Employee Policy and Procedure Handbook
• Supporting a safe, clean, and welcoming environment for both staff and guests
• Performing other duties as assigned by the General Manager

Qualifications:

• High school diploma or equivalent required
• At least 6 months experience as a Senior Arcade Attendant or similar
• Demonstrated leadership and communication skills
• Ability to handle customer service situations calmly and effectively

Apply now to join our growing team and help us create memorable experiences in our locations.

Family Entertainment Group is an equal opportunity employer.