Hybrid Technician II, Webpass

About GFiber At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. This role is not eligible for immigration sponsorship. Area Description The Webpass Field Technician team is a field operations team focused on the installation process and construction efforts for the Webpass network. Job responsibilities for the team include installing and testing Ethernet jacks, making required cross connects, working with twisted pair copper cabling and/or fiber optic cables, installing radio mounts, pointing microwave point-to-point radios and performing installation/construction duties, maintenance and troubleshooting. Role Description As a GFiber Webpass Hybrid Technician, you will build, troubleshoot, upgrade, and maintain our Network. Every building is different so you’ll bring a wide variety skill set, exercise solid judgment, and collaborate well as a team. After a building is on the network customers will need to have service installed in their unit. You’ll provide a fast and friendly customer experience during the installation process. For most of our customers you will be the only GFiber employee they ever meet, so you will not be just a skilled technician, but a brand ambassador. In this role you’ll: Be a key contributor to Webpass customer installation process and network construction efforts expanding and maintaining our network, on a split schedule. Leverage installation and network construction expertise to troubleshoot more complex challenges that may arise during installation or construction (e.g. troubleshooting and repairing a fiber splice with mismatched strands, identifying and mitigating RF interference on a production link, etc), in addition to completing basic installation and network construction tasks. Exercise strong judgment and decision making, and test/troubleshoot connections without guidance, for both residential and commercial customers. Navigate essential and complex customer interactions with exceptional customer service, professionalism, and tact. Participate in on-call rotations as needed; understand urgency and prioritization. At a minimum, we'd like you to have: High School Diploma, G.E.D, or equivalent practical experience. 2 years of pulling, terminating and testing twisted pair copper cabling and fiber optics in residential and commercial environments. 2 years of fiber splicing and/or network construction experience installing, repairing and testing fiber and twisted pair copper cabling. Experience with home networking equipment, routers, switches, VoIP devices, Roku, AppleTV, etc. A valid driver's license with a satisfactory driving record that meets company standards. It’s preferred if you have: Technical school or technical training. BICSI 2 Copper and/or BICSI 2 Fiber certification. Deep understanding of the physical layer with a basic understanding of the OSI model. Ability to use troubleshooting and problem solving skills to resolve issues for internal and external stakeholders. Ability to terminate fiber optic cable utilizing a variety of connectors. Experience troubleshooting Ethernet network issues related to routers, switches and hubs. Experience with rack and stack work, putting together server racks, closet work, and patch panels. Salary and Benefits The US base salary range for this full-time position is between $70,800 and $77,900 plus bonus and benefits. Pay varies by location; your recruiter will share more about the specific salary range for your targeted location during the hiring process. Accessibility It’s important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options. #J-18808-Ljbffr Google Inc.