Front Desk Clerk

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission : “Create the Extraordinary” Our Vision : “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values : “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for welcoming and providing service to guests, completing check‑ins and check‑outs in an upbeat and professional manner. How You Will Create the Extraordinary (The following statements are intended as general illustrations of the work in this job class and are not all‑inclusive for specific positions.) Creates and ensures a fun‑filled exciting environment promoting superior guest service, and working harmoniously with team members. Has the resiliency to deal with difficult guest in all types of business conditions. Greets all guest with proper introduction, in an energetic and enthusiastic manner. Answers telephone calls in friendly voice. Responsible for registering all guests in and out of the hotel in an accurate and timely manner while demonstrating an upbeat and professional demeanor. Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner. Maintains confidentiality and safeguards data. Assigns guest accommodations in accordance with procedures and policies. Handles assigned bank in accordance to established internal controls properly and performs accurate account postings to guest folios. Maintains knowledge of hotel occupancy status, special events, in‑house groups, promotions and other situations affecting the daily operation. Accepts same day and advance reservations as required. Maintains guest relations in a positive manner. If unable to satisfy guests’ complaints, refers guest to appropriate personnel. Performs other duties as assigned by management. Ability to handle multiple tasks with a sense of urgency. Must be able to work flexible schedule including nights, weekends and holidays as necessary. What You Will Need Ability to use all equipment associated with the position, including, but not limited to keyboards, telephones, fax machines, copiers and printers. Ability to be physically mobile, and stand/walk for 8 to 12‑hour shifts. Excellent guest service and communication skills. Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality. Must present a professional appearance and demeanor at all times. Regular and punctual attendance is required. Ability to work alone and perform assigned duties under frequent time pressures. TOGETHER WE WIN We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. #J-18808-Ljbffr