Senior Manager, Project Management - Learning Platforms Operations Lead

Senior Manager, Project Management – Learning Platforms Operations Lead Capital One’s Enterprise Learning Platform and Operations team is seeking an analytical, governance-minded, and partner-first lead to serve as the primary architect of our LMS and how it connects to other learning technology and the broader HR and associate experience ecosystem. This leader of leaders will maximize business impact, operational efficiency, and learner value from our learning platforms, particularly our LMS. This role sets us up to deliver on a global, automated, and AI-enabled future for our LMS. What You’ll Do Define and drive the long‑term roadmap for the Capital One LMS with a tech, automation, and AI‑first mindset. Define and track annual success measures focusing on capability gaps and specific business outcomes. Align internal partners (e.g., product, data, tech) to a set of prioritized learning platform capabilities across the entire Capital One enterprise. Lead the go‑to‑market planning, launch, and execution of new features, updates, and pilots, with a specific focus on AI enablement, in coordination with internal learning, product, and data leads. Identify, prioritize, and execute high‑leverage opportunities for admin and end‑user support automations that enhance admin team and learner productivity. Navigate back‑office system dependencies (e.g., HR systems, Associate Experience, access management, cyber) and negotiate for prioritization that enhances a seamless, intuitive learner experience. Establish and refine global standards for system use, ensuring documentation is both comprehensive and cleanly simple. Build an enterprise‑wide community collectively focused on learning governance that enables learners to simply surface relevant and trusted learning. Maintain an audit‑ready environment that manages the ongoing execution of 20+ regular audits. Meet regularly with business leaders and consultants to translate organizational needs into business case build‑outs for new L&D capabilities and AI enablement across our tech stack. Basic Qualifications At least 5 years of experience in strategic process, project, or program management. At least 3 years of people management experience. Preferred Qualifications Bachelor’s degree in a relevant field such as Business, Education, Information Technology, or Communications. Experience managing audit‑ready systems in a regulated environment. 3+ years in L&D, HR or EdTech system management. Compensation Capital One will not sponsor a new applicant for employment authorization for this position. At this time, the minimum and maximum full‑time annual salaries for this role are listed below, by location. McLean, VA: $177,700 – $202,800 Richmond, VA: $161,500 – $184,300 Equal Opportunity Employer Capital One is an equal‑opportunity employer (EOE, including disability/veteran) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace and will consider qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries. #J-18808-Ljbffr Capital One