Medical Receptionist

Job Description

Job Description

Duties:

• Answer incoming calls and respond to patient inquiries in a professional and courteous manner
• Monitor and verify appointments scheduled
• Resolve patient complaints or issues by investigating problems and finding appropriate solutions
• Maintain patient records by updating account information and documenting interactions
• Follow communication procedures, guidelines, and policies when handling customer interactions
• Collect copays and outstanding balances at time of service.
• Update patient's information in the EMR to ensure information is current and up to date.

Qualifications:

• Minimum 1 year Medical Receptionist experience required
• Preferred experience with athenaOne EMR
• Preferred experience with VOIP phone systems
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.