Principal AI Engineer

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

You will be building, optimizing, and deploying state-of-the-art agentic AI/ML models and systems within the Verizon Consumer Group (VCG) AI team. Applying hands-on technical expertise, you will be implementing next-generation customer success, sales, and digital agent solutions that directly impact how millions of customers interact with Verizon. Working as part of a high-performing squad, you will turn architectural designs into production-grade code while ensuring reliability, performance, and scale.

Responsibilities include:

• Developing, testing, and scaling agentic AI/ML solutions, specialized workflows, and LLM-powered systems for Verizon Consumer Group platforms.
• Integrating AI agent frameworks with existing customer success, digital, and retail channel technologies.
• Collaborating with product managers and engineering teams to implement and iterate on production-grade technical roadmaps.
• Participating in engineering code reviews, technical design sessions, and red-teaming exercises to ensure safe and reliable model behaviors.
• Optimizing model inference pipelines, API endpoints, and data integration layers to meet high-performance consumer demands.
• Assisting in technical research and rapid prototyping to quickly evaluate and implement emerging open-source and proprietary AI frameworks.
• Contributing to the documentation of technical specifications and creating materials to showcase pilot performance results.

What we’re looking for...

You thrive on working with complex data and translating it into scalable solutions. Detail-oriented and driven by high-impact outcomes, you prioritize data quality, model precision, and rigorous evaluation. You are a self-driven engineer who can architect pipelines and deploy models independently under tight timelines, always focused on leveraging AI to directly enhance customer experiences .

You will need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• One or more years of hands-on experience building, tuning, or integrating AI/ML models and LLM applications.
• Experience within Agile software development methodologies.

Even better if you have one or more of the following:

• A degree in Computer Science, Engineering or related field.
• Experience developing end-to-end AI agents and RAG architectures using orchestration frameworks (e.g., LangChain, LangGraph, AutoGen, Google ADK).
• Hands-on experience with cloud-native technologies, API design, and Google Cloud Platform (GCP).
• Familiarity with enterprise AI integrations and performance management platforms (e.g., Verint).
• Strong prioritization skills with a track record of managing multiple projects in fast-paced environments.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employe