Law Firm Customer Service Representative - Receptionist

Job Description

Job Description

The Law Office of Julie A. Paquette, PLC is a growing estate planning and probate law firm located in the heart of downtown South Lyon. We pride ourselves on a strong, team-oriented culture, a collaborative work environment, and a compassionate approach to guiding clients through some of life’s most challenging moments.

We are seeking a highly organized, people-focused Customer Service Representative to serve as the first point of contact for both clients and prospective clients and to become an integral part of our exceptional team.

This role is perfect for someone who genuinely enjoys building connections, thrives in a fast-paced environment, and takes pride in delivering high-quality work. You will engage with clients daily, where active listening and clear communication are essential. From managing phones and scheduling appointments to handling key administrative tasks, you will play a vital role in keeping the front office running seamlessly.

Compensation:

$18 - $20 hourly depending on experience

Responsibilities:

Client Experience & Intake

• Welcome clients and visitors with a warm, professional presence that reflects the firm’s values

• Deliver exceptional customer service while answering, screening, and directing incoming phone calls

• Lead initial intake calls with prospective clients, gathering information with empathy, attentiveness, and care

• Assess prospective client needs and guide them toward scheduling an initial consultation with the appropriate team member

• Coordinate and manage appointments through the calendar system using phone, email, and text communication

• Support new client onboarding, including assisting with paperwork collection and completion

Administrative & Office Support

• Handle daily mail by receiving, sorting, and processing efficiently

• Maintain a clean, organized reception area and prepare the conference room for meetings

• Organize and maintain both electronic and physical client files with attention to detail

• Monitor office supply levels and assist with general administrative tasks such as scanning, filing, and copying

• Provide support to team members as needed to ensure smooth day-to-day operations

Qualifications:

• 1 to 2 years of experience in a professional office setting with administrative responsibilities

• Strong interpersonal and communication skills, with the ability to build rapport easily

• Highly organized with excellent attention to detail

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• Proficiency in Microsoft Office

• Professional and approachable demeanor with a client-first mindset
  

Preferred, Not Required:

• Experience working in a law firm environment

• Familiarity with CRM or case management software

About Company

We are a rapidly growing boutique law firm located in downtown South Lyon, known for our strong team culture! We take pride in serving clients by addressing their estate planning and probate needs with care and compassion.

Our Core Values Are:

• Honesty
• Good Vibes
• Collaboration
• Trust
• Communication
• Respect
• Passion

Benefits Offered:

• Quarterly performance-based bonuses
• Medical, dental, and vision benefits
• 9 paid holidays
• 2 weeks of paid vacation time in the first year
• 5 paid sick days
• Occasional work-from-home opportunities for high performers
• Supportive leadership and training

Schedule:

• Monday - Friday, 8:30 a.m. - 5:00 p.m. in our downtown South Lyon office

Ready for a chance to join a close-knit, compassionate team of dedicated legal professionals? You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients' lives every day. If this sounds like a job you’d love, apply now!