Shift Leader - Slim Chickens | Little Rock, AR (Markham Street)

Description of the Job: Assistant managers lead the operation of the restaurant and ensures the restaurant is run at a high level by meeting company goals for food quality and safety, staffing, restaurant cleanliness, customer service, cost controls, facilities maintenance, and all other systems, policies and procedures. Working through the restaurant team (shift managers and crew) and under the direction of the general manager and other supervisors, the assistant manager accomplishes these objectives and sets the overall tone for a restaurant’s culture and attitude.Essential Functions and Responsibilities of the Job:Be competent working and coaching in all positions within the restaurant.Direct all the members of subordinate staff and hold them accountable.Supervise and help prepare food that meets or exceeds the brand’s standards.Resolve complaints from customers and report issues or incidents to supervisors.Ensure the restaurant is opened and closed on time.Maintain a clean restaurant that meets or exceeds company standards.Ensure the restaurant is following proper cash procedures as outlined in the handbook.Foster a safe working environment that complies with company policies, any applicable laws, and common sense.Immediately report all hazards directly to your supervisor and the company’s Operating Partner as needed.Perform admin duties including building employee schedules, making food orders, counting inventory, performing food safety checks, entering maintenance requests, and others.Other Responsibilities of the Job (not exhaustive):Staffing & Employee RelationsDevelop crew members using the company’s training proceduresUse shift plan to organize and manage the crew during the shiftTreat all others with respect and follow the company handbook and policies when dealing with subordinatesQualityMonitor product quality during shift by talking to customers during walk-throughs and when working off-lineMonitor product quality by managing crew performance and providing specific and timely feedbackServiceMonitor services times and focus on increasing efficiency and lowering speed of serviceTrain crew to respond promptly to customer needsTrain crew in customer courtesyCleanlinessTrain crew to maintain store cleanliness during shiftFollows and evaluates store cleaning planTrainingAssist other store managers in executing crew orientation and general training processAssist other store managers in training crew in new productsCross train crew in various positionsGive specific training on problem areas as need (i.e. food cost)Recommend high-performing crew to general manager for promotion to shift supervisorsAssist other managers in execution of all food safety procedures.ControlsMonitor inventory levels to ensure product availability & order products under direction of supervisorManage security of cash, supplies, and equipment during shiftsFollow store priorities set by the general mangerEnsure restaurant follows company policies for discounts and promotionsDrive deposits to the bankQualifications Guidelines:Ability to read, analyze, create and interpret general business memos and documentsExcellent written, verbal and group communication skillsAbility to add, subtract, divide and use fractions, percentages, ratios, and convert units of measurementStrong problem solving and decision-making skillsAbility to make good decisions and adapt to changing situationsGood computer skills including being proficient in Word and Excel. Ability to learn and use other software as requiredManagerial, supervisory, leadership, and customer service experienceHigh school diploma or G.E.D.Driver’s License, a good driving record, and access to a vehiclePhysical Demands:Long periods of standing on hard surfaces, occasionally in warm temperaturesConstant movement about the restaurant kitchen, dining room, and office to reach high/low cabinets, shelves, kitchen equipment, etc.Constant communication with employees and customers face-to-face, via headsets, phone calls, or other means. Must be able to exchange accurate information in these situationsOccasional operation of a computer and other office productivity machinery such as a copy machineOccasional ascension/descension of a ladder and extensive lifting of supplies and materialsAbility to reach for, grasp, and manipulate objectsConstant exposure to hot equipment and cook oil throughout the work dayRegular detection of deficiencies in food quality (including color, texture, overall appearance)Have the ability to drive a motor vehicleThis job description is not a comprehensive listing of activities and duties. Responsibilities or duties may change or new ones may be assigned at any time with or without notice. #J-18808-Ljbffr