Customer Service and Sales Representative

Job Description

Job Description

Are you a people-first professional who enjoys building relationships, solving problems, and making a real impact in your community?

A top-performing Farmers Insurance agency is growing, and we’re looking for a motivated, service driven individual to join our team. This isn’t just a customer service role; it’s an opportunity to grow your career, increase your earning potential, and become a trusted advisor to our clients.

We help protect what matters most, homes, cars, businesses, and families; and we’re looking for someone who takes pride in helping others do the same.

What You'll Do

• Build meaningful, long-term relationships with clients and local community members
• Guide clients through coverage options and recommend personalized insurance solutions
• Answer questions related to policies, billing, claims, and coverage with clarity and care
• Provide fast, friendly service via phone, email, and in person
• Support account updates, policy changes, and renewals
• Identify opportunities to cross-sell and support new business growth
• Stay up to date on insurance products, systems, and industry trends
• Collaborate with a supportive team to hit goals and deliver excellent service

What We're Looking For

• Spanish fluency is strongly preferred and may be required for certain client-facing responsibilities
• Licensed or willing to obtain prior to hire (we can help guide you through the process)
• Proven experience in sales and customer service, preferably in the insurance industry
• Strong communication and relationship-building skills
• Organized, detail-oriented, and able to manage multiple priorities
• Comfortable using computers, CRM systems, and Microsoft Office
• Self-motivated with a positive, team-oriented mindset
• Strong analytical and problem-solving skills and attention to detail
• Successful background check