ServiceNow Architect

We are looking for a highly skilled ServiceNow Architect to lead the design, transition, and optimization of ServiceNow instances in a large-scale enterprise environment. The ideal candidate will have extensive hands-on experience with HAM Pro, ITAM, and CMDB along with strong expertise in enterprise integrations and governance.



Job Title: ServiceNow Architect

Duration: 12+Months

Location: Washington, DC (Hybrid - Onsite once every 2 weeks)

Visa: Open (GC/US Citizens preferred)



Responsibilities:

• Lead the architectural design and transition of ServiceNow instances across Dev, Test, and Prod.
• Design and implement HAM Pro workflows, lifecycle processes, and reconciliation strategies .
• Define and enforce CMDB data models and asset governance policies.
• Collaborate with stakeholders to align solutions with business objectives.
• Oversee data migration, instance cloning, and configuration integrity .
• Integrate ServiceNow HAM Pro with third-party discovery/inventory tools .
• Provide strategic guidance on hardware lifecycle management, procurement, and disposal.
• Perform performance tuning and optimization of ServiceNow instances.
• Develop architectural documentation, Visio diagrams, and technical design specs .

• 10+ years of experience as a ServiceNow Architect in enterprise environments.
• Strong hands-on experience with ServiceNow HAM Pro and ITAM modules .
• Expertise in instance transition methodologies, cloning, and upgrade cycles .
• In-depth knowledge of CMDB design, asset reconciliation, and lifecycle workflows .
• Familiarity with ITIL processes and enterprise IT governance.
• Experience with integrations (e.g., SCCM, JAMF, Tanium ).
• Excellent communication and stakeholder management skills.