General Manager

Brand summary:

Zaxbys is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain has more than 900 locations.

Hungry For A Great Career? To our guests, Zaxbys is more than just a place to eat – it's a place to have fun, spend some time with friends and experience great

food. To our team members, Zaxbys is a family.

The Role

The General Manager is accountable for providing an outstanding guest experience, leading the management team, building a crew that employees want to stay with, ensuring operational excellence, and meeting financial targets at the location.

Core Responsibilities

Team Leadership:

· Hire, onboard, and schedule crew and management

· Conduct ongoing training for all staff on Zaxbys standards and procedures

· Conduct performance reviews, provide feedback, and address performance issues

· Create a positive work culture and maintain accountability across the team

Operations:

· Oversee all daily restaurant operations—opening, closing, and shift-to-shift execution

· Use store management systems to track inventory, sales, and performance metrics

· Maintain Zaxbys operational standards for quality, cleanliness, and speed of service

· Ensure compliance with all health, food safety, regulatory, and brand requirements and prepare store for inspections

· Manage placement and receipt of inventory orders

· Monitor and solve operational problems in real-time

Financial Management:

· Meet financial targets by managing labor costs against sales and conducting inventory counts and addressing variances on cost

of goods sold

· Maintain adherence to cash control procedures, reconcile daily cash drawers and deposits, and ensure secure credit card processing

Sales & Guest Experience:

· Inspire team members to delight guests with efficient and personable service that goes above and beyond, while modeling this approach in your own customer interactions

· Handle guest concerns and questions

· Monitor guest satisfaction metrics and manage staffing to maximize customer experience

Basic Qualifications

The following requirements must be met to qualify for this position

· At least 21 years of age

· Valid driver's license with reliable transportation

· High school diploma or GED

· Minimum 2+ years of restaurant management experience in a fast-food environment

· Experience leading and developing a team of 20+ people

· Food safety knowledge and commitment to health and sanitation standards

Skills & Competencies Required

Candidates should demonstrate:

· Customer service mindset and genuine care for guest experience

· Clear communication and coaching ability

· Strong operational execution and attention to detail

· Proficiency with point-of-sale systems, basic math skills, and basic computer

· Problem-solving and resourcefulness under pressure

· Integrity and accountability; model the values you expect from your team

Physical & Work Demands

The position requires 50+ hours per week including mornings, evenings, nights, weekends, and holidays. It requires standing, walking, and moving for extended periods in a fast-paced environment. You must be able to lift up to 50 lbs. and be prepared to jump into operational work (food prep, other crew duties) when needed.

Benefits

· Monthly performance bonus opportunity

· Medical, dental, and vision insurance (fully covered for employee; spouse/dependent options available)

· 401(k) match

· Paid time off

· Free meals when working

· Fun, supportive work environment

· Professional development

This position is for the Zaxbys at

Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.