Director of Carrier Capacity, Arrive Fresh (Chicago)

Chicago, ILBizDev Specialized – Specialized /Full-time /On-siteWho We AreArrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.Who We WantAs the Director of Carrier Capacity for Arrive Fresh, you will play a critical role in expanding our high-growth produce and floral division by building and scaling an elite cold-chain carrier network. We are seeking an entrepreneurial, high-energy leader who combines deep expertise in perishable freight with a proven track record of coaching and developing high-performing capacity teams. In this position, you will establish operational standards, optimize procurement strategies, and foster key carrier partnerships to ensure premium execution in a highly volatile market. Your strong industry credibility and passion for operational excellence will directly accelerate our strategic goal of becoming a top North American freight brokerage.What You'll Do Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department to maximize service and buying power within the fresh produce sector.Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives of all tenures to build specialized sales and procurement skills.Cultivate a high-performing, collaborative team culture focused on professional development, talent retention, and engagement.Develop and implement robust Carrier Compliance and Claims Management programs tailored to the unique demands of temperature-controlled and perishable freight.Ensure strict operational compliance with food safety regulations, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and the Perishable Agricultural Commodities Act (PACA).Collaborate with Business Development and Client Success leadership to align departmental goals, resolve operational bottlenecks and execute cross-functional strategic initiatives.Create and implement Standard Operating Procedures (SOPs) for specialized carrier procurement, onboarding, and service delivery.Oversee bid management processes with growers (shippers) and key institutional customers (retail, foodservice, processor, and wholesale accounts).Partner with Technology teams to enhance Transportation Management System (TMS) functionality, driving operational efficiency and a premium carrier experience.Analyze key performance indicators (KPIs) such as lane pricing, tender acceptance, carrier retention, and service delivery to optimize network productivity.Qualifications Bachelor's Degree in Business Administration, Logistics, Supply Chain, or equivalent professional experience preferred.15+ years of relevant brokerage experience in third-party logistics (3PL) or freight brokerage operations.10+ years of dedicated experience in produce and floral logistics, with deep knowledge of perishable cold-chain capacity procurement.6+ years of logistics leadership experience managing, coaching, and scaling carrier capacity or carrier sales teams.Proven expertise in food safety regulations including FSMA, STF, and PACA, with experience building specialized carrier compliance programs.Demonstrated experience in bid management, carrier contract negotiations, and transportation network pricing.Expertise in leveraging modern Transportation Management Systems (TMS) and analytical platforms to track and improve carrier performance.Excellent communication, presentation, and interpersonal skills, with a bold leadership presence and a solutions-oriented mindset.Supervisory ResponsibilityThis position has direct supervisory responsibilities over Carrier Account Representatives specializing in produce and floral logistics.The Perks of Working With UsTake advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.Invest in your future with our matching 401(k) program.Build relationships and take part in learning opportunities through our Employee Resource Groups.Enjoy office wide engagement activities, team events, happy hours and more!Leave the suit and tie at home; our dress code is casual.Work in the heart of downtown Chicago, IL!Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.Maximize your wellness with free counseling sessions through our Employee Assistance ProgramTake time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.Receive 100% paid parental leave when you become a new parent.Get paid to work with your friends through our Referral Program!Get relocation assistance! If you are not local to the area, we offer relocation packages.$150,000 - $225,000 a yearThe base salary range for this position is $150,000 - $225,000, plus bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training. Your Arrive ExperienceWhen we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice:To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.