Health Center Manager

Job Description

Job Description

VISION, MISSION & VALUES:

 

Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values. Our actions will reflect our values of Compassion, Diversity/Inclusivity, Excellence, Integrity, Respect and Stewardship creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an “Enriched health and life in a just society” through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities.

CUSTOMER SERVICE COMPLIANCE STATEMENT:

 

Treat every person with dignity, respect, and kindness by listening with your full attention, address questions/concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers and your team, by being patient, understanding and positive with the understanding that you are here at SIHF Healthcare for those we serve.

 

POSITION DESCRIPTION:

 

Successfully manages the operations of assigned health center(s) in a manner that upholds the vision, mission, and values of SIHF Healthcare. Ensures that the health center(s) are operated in a customer focused manner that achieves compliance with the fiscal, quality, customer, and operational benchmarks as established. Effective communication is a key characteristic required to support the staff, providers, and customers. Engagement in effective actions to support the health center(s) marketplace growth, provider retention, and partnership development through collaborative approach is expected. Elevation, support, and implementation of ideas that improve processes and outcomes must be incorporated into the health center(s) culture.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

1. Fiscal Management – Assure management and compliance with daily, monthly, and annual budget targets for encounters, staffing, supplies, contractual cost, travel, and others as directed. Effectively implement the health center-based components of the revenue cycle requirements as established by SIHF Healthcare. Assist in the development of annual budget items related to encounters, staffing levels, and capital needs. Shall review monthly and annual fiscal reports to determine compliance with financial measures.

1. Staff Management & Development – Shall maintain staffing levels and coverage at an acceptable health center level based upon provider volumes. Responsible for the hiring of qualified staff, development and training, evaluation, performance improvement, personnel management, and positive engagement of staffing. Prepare self and staff on operational policies and procedures for safety, personnel issues, clinical, regulatory, and others as pertinent. Shall seek continued educational knowledge of leadership and health care delivery systems and related impacts. Provide consistent mentorship, direction and skill level development needed for team members who want to advance their position.

1. Operations – Ensures that the Health Center(s) provide services for approved hours, that there is acceptable daily and after hour provider coverage, and patient flow is effective. Manage facility needs, equipment support, supply inventory, and other operational support systems to assure staff and patient flow is effective for health center(s). Maintains compliance with regulatory and operational policies for personnel, fiscal, facilities, patient confidentiality, medical records, grants, information systems, risk management, clinical, quality (performance) programs (include as applicable team initiatives linked to medical home and PCMH), and other state and federal regulations. Completes implementation of all health center(s) directed teaching, objectives, and operational modifications as directed including coordination of operational changes generated through leadership.