Assistant General Manager - Twelve

About TwelveLocated on Portland, Maine’s historic waterfront, Twelve is a nationally acclaimed restaurant from the Prentice Hospitality Group. Known for its refined approach to modern American cuisine, Twelve celebrates Maine’s exceptional ingredients through seasonal menus that highlight the region’s farmers, fishermen, and artisans with precision and creativity.The restaurant is defined by thoughtful hospitality, meticulous technique, and a commitment to excellence at every level of service. At Twelve, our team shares a passion for craftsmanship, collaboration, and delivering an elevated dining experience that reflects the best of Maine’s culinary landscape.Position SummaryWe are seeking an Assistant General Manager to oversee and support leadership, performance, and day-to-day operations of Twelve. Working closely with Twelve and PHG ownership and leadership, this role is ideal for an experienced hospitality professional who excels at building teams, elevating guest experiences, and driving financial results.The Assistant General Manager is accountable for operational excellence, revenue and profitability, employee engagement, and brand integrity. This role requires both strategic oversight and hands-on leadership to ensure each property consistently reflects PHG’s standards, values, and vision.Key Responsibilities:You’ll serve as both an operational leader and strategic partner, ensuring excellence across all areas of the business:Leadership & Team CultureAchieve business objectives aligned with budgets, strategic plans, and guest satisfaction goals.Partner with PHG leadership to uphold company standards and foster a strong, inclusive workplace culture.Recruit, train, develop, and retain high-performing teams across departments.Lead with integrity, accountability, and a hospitality-first mindset.Operations & Guest ExperienceOversee daily operations across all departments, ensuring seamless execution and service consistency.Maintain a visible, hands-on leadership presence, supporting teams as needed.Ensure property standards are upheld in cleanliness, safety, maintenance, and presentation.Create and sustain a culture of genuine hospitality and memorable guest experiences.Financial & Business ManagementDevelop and manage annual budgets, forecasts, and regular P&L reviews.Implement strategies to optimize revenue, manage labor and operating costs, and drive profitability.Monitor financial performance and adjust operations as needed to meet goals.Collaborate with revenue management and accounting teams to ensure accurate reporting and analysis.Sales, Marketing & Community EngagementPartner with sales and marketing teams to drive demand and strengthen brand awareness.Support and oversee marketing initiatives, including digital presence, promotions, and PR efforts.Build strong relationships with local partners, vendors, and community organizations.Represent PHG properties at community, industry, and networking events as appropriate.Quality, Compliance & Ownership RelationsEnsure compliance with all local, state, and federal regulations, as well as PHG policies and procedures.Conduct regular property inspections to maintain quality and brand standards.Maintain transparent, proactive communication with ownership and PHG leadership.Identify opportunities for continuous improvement across operations and guest experience.Qualifications:Minimum 3 years of fine dining hospitality experience, including at least 1 years in a management or leadership role.Strong operational knowledge of hotel and/or restaurant environments.Experience with budgeting, P&L management, and financial reporting.Familiarity with POS systems, property management systems, and reporting tools.ServSafe Certification preferred or willingness to obtain.Proven ability to lead, motivate, and retain diverse teams.Excellent organizational, communication, and guest-relations skills.Professional presence consistent with hospitality leadership standards.A genuine passion for hospitality, people, and delivering exceptional experiences.Benefits:401(k) with employer matchHealth insuranceDental insuranceVision insuranceVoluntary supplemental benefitsPTOPaid trainingEmployee discountsFree mealsWhy Join UsAt Prentice Hospitality Group, our General Managers play a vital role in shaping the culture, performance, and guest experience of our properties. You’ll be supported by an engaged leadership team, empowered to make meaningful decisions, and given the opportunity to grow within a respected and expanding hospitality organization rooted in Maine. #J-18808-Ljbffr Prentice Organization