Emergency Communications Officer

Job Title

Performs intermediate skilled human support work receiving and dispatching law enforcement, fire, and medical service calls, receiving and processing non-emergency service calls, assisting public with informational requests, preparing and maintaining records and files, and related work as apparent or assigned. Work is performed under limited supervision.

Examples Of Duties

Responds to all emergency and non-emergency calls; screens calls and transmits radio messages to dispatch medical units, patrol units, fire stations, public works, and/or animal control units receiving the information, as appropriate.

Obtains pertinent information regarding calls via teletype equipment or computer terminals; relays information to proper authority; enters relevant data into database system and logs calls to include traffic stops.

Monitors all radio traffic; keeps track of units' whereabouts and provides periodic updates regarding complaints, criminal offenses, traffic violations, or requests for assistance with roadside problems.

Monitors computer terminal; enters arrests; enters and/or removes warrants.

Greets walk-in visitors and directs them to the appropriate departments.

Provides directions to fire units or the general public in response to requests.

Typical Qualifications

Minimum Education and Experience:

• High school diploma or GED and moderate experience in emergency services operations, answering a multi-line phone system, or equivalent combination of education and experience.

Licenses and/or Certifications:

• Obtain Basic Dispatch and VA Criminal Information Network/National Crime Information Center (VCINN/NCIC) State certifications within two years.
• Obtain Emergency Medical Dispatch (EMD) certification within one year.
• Obtain CPR certification within one year.

Knowledge, Skills & Abilities:

• Knowledge of computer equipment, radio console, and teletype equipment.
• General knowledge of City locations.
• General knowledge of police methods, practices, and procedures.
• Skill in effectively handling several calls/situations at the same time.
• Data entry skills, accuracy, attention to details, priority, and organization skills.
• Outstanding listening and oral communication skills.
• Ability to speak distinctly and calmly in crisis situations.
• Ability to obtain and relay accurate information quickly to appropriate party under adverse conditions and time pressure.
• Ability to deal with all levels of the general public.

Supplemental Information

Work Environment:

• Work is primarily performed in an indoor, climate-controlled, pleasant environment.

Essential Physical Activities:

• Stooping, walking, pulling, lifting, grasping, hearing, seeing up close, reaching, pushing, talking, standing, finger movement, and repetitive motions.