Dealer Success Manager (US Market)

Dealer Success Manager

Chrono24 is the world's leading online marketplace for luxury watches, trusted with over 500,000 listings across 150+ countries and backed by more than 20 years of market experience. Our US organization is in active growth mode, expanding our dealer network and establishing Chrono24 as the #1 platform in the US luxury watch market. We are looking for a Dealer Success Manager to join our Miami-based team and drive the full lifecycle of dealer activation, development, and retention. The Dealer Success Manager owns the dealer journey from registration through activation and long-term membership growth. This is a proactive, commercial, and highly autonomous role focused on speed, conversion, and account development. You will independently manage your own portfolio like a business: setting priorities, building development plans, and driving dealers forward. We expect you to take initiative, spot opportunities across your book of accounts, and act on them. You will be responsible for reducing time-to-activation, improving tester-to-member conversion, and growing dealer accounts within our tier structure. Sitting at the intersection of operations, sales, and account management, your work will directly impact US supply growth.

What You Can Expect

• Own and independently drive the full dealer journey from registration to activation, tester conversion, and long-term growth
• Proactively develop your portfolio: build and execute your own account-development plans rather than waiting for inbound requests
• Contact new dealers quickly, lead onboarding, and ensure required documents and KYC steps are completed
• Remove friction in the onboarding process and continuously improve time-to-activation
• Serve as the main point of contact for testers, guiding them toward active membership
• Identify high-potential accounts and design tier-upgrade plans on your own initiative
• Educate dealers on platform features, listing best practices, and sales tools
• Monitor dealer activity, anticipate at-risk accounts, and take action early to protect conversion and retention
• Partner cross-functionally with Acquisition, KYC, Product, and Operations to ensure smooth handoffs and improve the dealer experience

What Sets You Apart

Must-Have Qualifications

• Self-starter with a proactive, independent, ownership-driven work style
• 4+ years of experience in account management, customer success, or B2B sales, ideally in marketplace, e-commerce, or platform environments
• Demonstrated track record of proactively and independently developing accounts you are used to owning a book of business and growing it without close supervision
• Proven ability to own and improve a KPI such as conversion, activation speed, or retention
• Strong commercial mindset and relationship-building skills
• Highly organized and able to self-manage multiple accounts and competing priorities at once
• Strong communication skills, both written and verbal
• Comfortable using a CRM and working in structured workflows
• Based in or willing to relocate to Miami, FL

Nice-to-Have Qualifications

• Experience in luxury goods, watches, or collectibles
• Familiarity with KYC or compliance processes
• Experience with dashboards like Qlik, Tableau, or Looker
• Existing relationships in the US dealer or auction community
• Spanish language skills a plus

What We Offer

• Join the global market leader in luxury watch e-commerce at a pivotal moment of US expansion
• High-impact, highly visible role your results directly shape US supply growth
• Miami-based team with a collaborative, performance-driven culture
• Competitive compensation package with performance-based variable component
• Exposure to a global organization spanning Miami, London, and Karlsruhe HQ
• Real ownership: this is not a support role you run your portfolio like a business

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