Senior Complaints Technical Investigator

Primary Skills: Complaints handling (advanced), Failure analysis (advanced), investigations (advanced), medical device (advanced), ISO systems (intermediate), Risk analysis (intermediate), Technical writing (intermediate) Contract Type: W2 Contract Duration: 12 Months Location: Thousand Oaks, CA (NO RELOCATION CANDIDATES - Local Role, hybrid onsite to ATO is required 3 times per week (up to 80%)) Pay Range: $38.00 - $43.00 Per Hour Job Summary This role involves conducting detailed technical investigations into product complaints, primarily for medical devices. You will be responsible for assessing returned units, performing laboratory testing, and documenting findings to drive product improvements and ensure quality. The position requires strong analytical skills, meticulous reporting, and effective communication with various internal teams. Key Responsibilities Evaluate returned product units using laboratory equipment. Author comprehensive technical investigation reports. Conduct root cause analysis for product failures. Collaborate with quality and cross-functional teams. Support laboratory equipment management and validation. Must-Have Skills 5+ years of experience in complaints/failure analysis. Proficiency in medical device complaint handling. Experience with ISO standards and risk analysis. Domain / Industry Experience Experience in the medical device industry, specifically with Class II or Class III devices, is strongly preferred. About Akraya Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! #J-18808-Ljbffr Akraya, Inc.