Director of Account Management

We Are BOND is a rapidly growing private aviation company revolutionizing fractional aircraft ownership and private aircraft management, delivering an elevated and seamless flying experience for discerning clients. Supported by a landmark Bombardier fleet order, we are building a modern fleet of late-model super-midsize and ultra-long-range aircraft and assembling a team committed to operational excellence, safety, and white-glove service. Who We Are BOND is a rapidly growing private aviation company revolutionizing fractional aircraft ownership and private aircraft management, delivering an elevated and seamless flying experience for discerning clients. Supported by a landmark Bombardier fleet order, we are building a modern fleet of late-model super-midsize and ultra-long-range aircraft and assembling a team committed to operational excellence, safety, and white-glove service. As we scale toward launch and long-term growth, we are seeking professionals who want to help build a next-generation aviation company and play a meaningful role in shaping how it operates from the ground up. Role Overview The Director of Account Management is a senior client-facing leader who owns a meaningful book of business, and serves as the critical connector between BOND's members and its operational teams. This role sits at the intersection of relationship management, and operational execution - and it matters because our members expect nothing less than seamless, proactive, expert service every time. We're looking for someone who brings genuine aviation depth, executive presence, and a hands-on leadership style. If you thrive in high-stakes environments, take pride in anticipating client needs before they arise, and know how to deliver exceptional service while staying personally invested in the work - this role was built for you. What You'll Do Own a portfolio of UHNW and corporate member relationships, serving as their trusted point of contact and driving trip management, retention, renewal support, and satisfaction. Act as the operational quarterback for your members, coordinating with the OCC, pilots, maintenance, and cabin teams to ensure flawless trip delivery. Manage complex, time-sensitive situations - mechanicals, delays, recoveries - communicating calmly with members while driving resolution internally. Monitor portfolio-level KPIs, identify trends, and take proactive steps to address performance gaps or at-risk member relationships. Partner with the VP of Account Management to refine playbooks, training frameworks, and service standards as the function scales. Required Qualifications 5+ years of experience in private aviation account management, client services, or aviation sales/brokerage, with meaningful exposure to OCC, scheduling/dispatch, or charter operations. Demonstrated experience working closely with OCC, pilots, duty managers, and maintenance teams in a private aviation environment. Proven track record of owning client relationships with direct responsibility for retention and renewals. Strong aircraft and operational knowledge; aircraft management and/or retail charter/trip management experience strongly preferred. High system proficiency with flight operating systems and CRM tools (e.g., Salesforce, HubSpot). Exceptional executive presence, communication, and stakeholder management skills; highly composed under pressure. Preferred Qualifications Aviation education (e.g., Embry-Riddle) and/or pilot certification is a strong plus. Familiarity with BOND's fleet: Challenger 3500, Global 6500, and Global 8000. Prior experience in a high-growth or startup-to-scale private aviation environment. Why BOND We're building a next-generation aviation company, and we invest in the people making it happen. Joining BOND means stepping into a fast-moving, high-standards environment where your work has a direct impact from day one. Competitive salary commensurate with experience Performance-based bonus eligibility (role dependent) Comprehensive health, dental, and vision insurance with supplemental coverage options and company-paid life insurance 401(k) with company match Paid time off and company holidays for eligible roles If you're ready to help build something exceptional — we'd love to hear from you! Equal Employment Opportunity BOND is an equal opportunity employer and values a workplace where every team member is respected and supported. All employment decisions are made without regard to any status protected by applicable federal, state, or local law. #J-18808-Ljbffr BOND