CENTRAL PROCESSOR/TRAINING ASSOCIATE

Summary The Mortgage Loan Processor will support the Central Processing & Training Team in managing and advancing mortgage loan files from initial application through underwriting, closing, and funding. This role ensures files are complete, compliant, and move efficiently through the pipeline while maintaining a high level of communication with loan officers, underwriters, and other departments. Inclusion in Training related initiatives for new onboarding employees and existing APM employees. Essential Duties & Responsibilities Provide industry leading customer service to clients via phone, email, etc. Data entry into Encompass, MS Outlook, Excel and Word. Loan file set up: order 4506-T, order Social Security verification, order VOEs, pull L D P /GSA, pull MERs info, pull USPS verification, verify approved status of title/escrow, pull FHA case number if applicable. Loan pricing. Request, prepare/review disclosures. Sort loan related documents into appropriate fields in Encompass. Review, follow up and track documentation required for loan processing throughout the process; follow up and work with Loan Officer/Borrower through funding on any items needed to close loans. Assist Loan Officers with any other aspect of the loan closing as directed. Submit all eligible files through DU/LP for automated approval prior to submitting to APMC or other lending institution. Point of contact for Loan Officer and/or Borrower. Ensure all borrowers receive final 1003 and MLDS in escrow prior to signing loan docs. Follow through in obtaining broker check and other documentation needed for closing. Close out files after funding to meet the standards of our Quality Control Department, work on any files with missing documentation or those that may need corrections to make sure that all files meet AMPC standards for Quality Control. Conduct weekly pipeline review meetings with Loan Officers. Maintain current posted turn times and customer service levels. Develop and maintain current procedures for all functions within the Loan Processor position. Review new loan submissions for completeness and accuracy. Communicate with borrowers, loan officers, and third‑party vendors to collect documentation. Submit files to underwriting and coordinate conditions through to clear‑to‑close. Maintain system notes and ensure compliance with all federal, state, and company requirements. Partner with the closing department to ensure timely delivery of loan packages. Shared Training Resource for new branches & branches to facilitate training; assist in capacity helping to answer training requests questions. Mentoring new employees via the Training team. Potential inclusion or lead for monthly training processor call. Inclusion in Central Processing + Training monthly & weekly meetings. Assist with drafting and editing branch‑facing training collateral related to workflow, loan products, provide help resources and training for the company including instructional videos, how‑to guides, or other related areas of business. Support other strategic initiatives associated with the production education and training team by building and/or delivering training. Supervisory Responsibilities None Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Problem Solving – Analytical, evaluative, and problem‑solving; identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics. Detail Oriented – Keen attention to detail. Interpersonal Skills – Ability to set and manage priorities judiciously; maintains confidentiality; keeps emotions under control. Oral Communication – Ability to present ideas in business‑friendly and user‑friendly language; speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information. Teamwork – Ability to work in a team‑oriented, collaborative environment; contributes to building a positive team spirit. Attendance/Punctuality – Consistently at work and on time; ensures work responsibilities are covered when absent. Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Initiative – Exceptionally self‑motivated and directed; volunteers readily; undertakes self‑development activities; seeks increased responsibilities. Innovation – Displays original thinking and creativity; generates suggestions for improving work. Education & Experience Experience in retail residential mortgage loan origination is required. Preferably as a Loan Officer, Loan Officer Assistant, or Processor. Knowledge of multiple loan programs – FHA/VA, Conventional, ACCESS, USDA, DU/LP, Jumbo. Ability to credit qualify borrowers . Skills Diversity Skills – Ability to work with a diverse base of contacts. Language Skills – Ability to read and interpret documents and write routine correspondence; ability to speak effectively with customers/vendors or other employees. Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure; use whole numbers, common fractions, and decimals; compute rate, ratio, and percent; calculate income via W-2/Tax Returns. Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations. Computer Skills – Sound working knowledge of computer and office software operations and systems; experience with or ability to quickly learn Encompass and Microsoft suite programs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and stoop. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level and temperature in the work environment is usually moderate. Disclaimer This job description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change or be eliminated. The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate. #J-18808-Ljbffr American Pacific Mortgage