Sr. Robotics Solutions Engineer - Field Service
Johnson & Johnson
Senior Robotics Solutions Engineer providing field service support for Johnson & Johnson MedTech's robotic systems. The role involves independent technical leadership, equipment maintenance and repair, troubleshooting, team coaching, and cross-functional collaboration to optimize system uptime and customer service in a regulated medical device environment.
Responsibilities
- Lead technical field service team activities including system setup, maintenance, repair, and deinstallation
- Perform data analysis and troubleshooting to resolve equipment issues and maintain system availability
- Design and implement cost-effective programs and processes to improve customer service and efficiency
- Coach junior team members on techniques, processes, and technical responsibilities
- Interface with cross-functional teams including Systems Engineering and Product Support to improve system uptime and repair times
Requirements
- Bachelor's degree in Computer Science, Robotics, or related technical field
- 4–6 years in capital medical technology industry
- Experience with software, mechanical, electrical mechanisms, and robotic systems
- Basic knowledge of medical regulated environments
- Strong project management and process improvement skills
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
- Excellent written and verbal communication abilities
Vacancy posted 2 days ago
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