Relationship Banker (Bilingual English and Spanish Required) - Brooklyn West, NY

Job Description At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Relationship Banker in a Chase Branch, you will represent our brand and culture with the utmost hospitality using the latest banking solutions and financial technology combined with friendly and attentive service. You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, offering thoughtful solutions to help address their financial needs and make their lives easier, contributing to the success of the branch. Job Responsibilities Put clients first and exceed their expectations by delivering attentive and friendly service, creating a welcoming environment. Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations. Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs. Educate and connect clients to technology solutions such as the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want. Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, and collaborate with and connect them to our team of experts for specialized financial needs. Adhere to policies, procedures, and regulatory banking requirements. Required Qualifications, Capabilities, and Skills 1+ year of sales experience in retail banking, financial services, or related industries with proven success in establishing new clients, deepening relationships, and delivering results. Ability to create memorable experiences for our clients – elevate the client experience. Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs. Ability to quickly and effectively resolve client issues with attention to detail – providing consistent client experience. Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training. High‑school degree, GED, or foreign equivalent. Required licensing: Securities Industry Essentials (SIE) exam, FINRA Series 6, state registration (including 63 if required), and life licenses. Unlicensed applicants must obtain their licenses through JPMC's licensing program within 180 days of hire; study materials and support will be provided. Ability to work branch hours including weekends and some evenings. Preferred Qualifications, Capabilities, and Skills College degree or military equivalent. Experience adhering to banking policies, procedures, and regulatory requirements. Dodd Frank/Truth in Lending Act This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for loan originators. Employment offers and continued employment for this role are contingent upon compliance with NMLS registration under the SAFE Act of 2008, screening of criminal conviction history, credit reports, and other relevant information. A felony conviction within the last seven years will disqualify a candidate. All applicants must complete required annual renewals and updates as part of ongoing compliance. Benefits and Compensation We offer a competitive total rewards package, including a base salary determined by role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation. Benefits include comprehensive health care coverage, on‑site health and wellness resources, retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Equal Opportunity Employer – EEO Statement Chase is an equal‑opportunity employer. We do not discriminate on the basis of any protected attribute including race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other basis protected under applicable law. Reasonable accommodations are provided for applicants and employees as required by law. #J-18808-Ljbffr JPMorganChase