Sales Support Specialist Walnut Cove

Sales Support Specialist

Job Summary: The Sales Support Specialist is responsible for booking Discovery Visits and Real Estate tours for the Sales Executives within his or her region. This is accomplished by calling Prospects that have been assigned to their region of interests and marketing/selling them on The Cliffs lifestyle. The Sales Support Specialist will play a crucial role in introducing prospects to The Cliffs, inviting them to visit and tour the community. They must maintain a meticulously organized database of less than 400 sales Prospects at any given time. Timely follow up with each Prospect is essential to the success of this role. You will receive a bonus for the sales that are generated from your database of existing leads and new leads that you receive. This person will also work closely with the Office Manager and cover the office on Mondays. They are responsible for managing Cliffs Realty's portfolio of listings. This includes but is not limited to website management and marketing of listings, preparing listing presentations, ensuring closings are managed efficiently, MLS maintenance and input, and coordination and storage of contract documentation. In addition, this role is responsible for entering all new contracts into Property Base and updating them with any necessary changes and/or at closing in a timely manner. The Sales Support Specialist shall be responsible for maintaining a valid Real Estate license in North Carolina and must be proficient in Property Base and MLS.

Job Duties:

• Conduct daily outreach through calls to qualify prospective buyers and maintain a consistent pipeline of leads; and to generate tours for Sales Executives.
• Qualify leads through phone, email, written correspondence, and sales presentations while building relationships and following up with prospective clients to achieve sales goals.
• Introduce qualified prospects to the appropriate Asheville Region Sales Executive and coordinate property tours.
• Provide prospects with Cliff's information and professionally discuss financial qualifications during the sales process.
• Maintain strong product knowledge and apply effective sales techniques in accordance with legal, ethical, and company standards.
• Receive qualified leads from Sales Executives that are interested in Discovery Visits within the Asheville Region, proactively communicating through sales presentations via phone, email, and written correspondence to educate prospects about The Cliffs lifestyle, and setting them up on the backend: including but not limited to accounting, membership, and accommodations.
• Manage guest documentation, ensuring all required agreements are completed prior to booking.
• Securely handle sensitive guest information, including payment details.
• Perform all listing-related duties, including listing presentations, CMAs, Exclusive Right to Sell agreements, MLS/Property Base/website entry, photography and vendor coordination, marketing requests, and maintaining accurate listing information.
• Prepare and provide sales reports, listing data, trend analysis, and other statistics for management, meetings, and marketing purposes.
• Create and edit drone footage and video presentations for listings on MLS, Zillow, and other media platforms.
• Coordinate tours, listing appointments, outside broker home access, and communications with Sales Executives, clients, and other parties as needed.
• Monitor listing and Seller Disclosure expiration dates, maintain active listing reports, and ensure timely follow-up and owner feedback communication.
• Request all marketing materials to be generated for all homes/homesites listed with Cliffs Realty in accordance with the listing pitch deck.
• Create and maintain a current internal list of active listings, both homes and home-sites.
• Work closely with the Cliffs Builder team to manage builder listings, pricing updates, and contract entry into Property Base.
• Follow all company policies, procedures, rules, and regulatory requirements.

Background/Experience:

• Two-year minimum professional sales experience and/or proven track record selling upscale hotel/resort properties (minimum 2 years highly preferred).
• Professional phone skills with excellent customer service.
• Bachelor's degree preferred.
• NC real estate license required (or able to obtain within 6 months)
• Must possess excellent oral and written communication skills.
• Must be sales and goal oriented.
• Database and Dotloop experience are preferred.
• Experience in MLS is a plus.
• Strong technical skills and mindset to leverage database systems software.
• Proven experience with MS Office products to include Word, Excel, and Outlook.
• Ability to organize, prioritize, meet deadlines and multi-task.
• Ability to work in a fast-paced environment.
• Ability to produce consistent results.

The Cliffs Benefits:

• A knowledgeable and passionate management team that leads by example
• Employee appreciation parties and team building events
• Premier training
• Excellent compensation including 15 vacation days and 9 paid holidays
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*
• Employee Wellness Monetary Incentives
• Paid maternity and paternity leave
• A work/life balance!