Senior Product Manager, Customer Insights

Role Description

Mural’s Admin & Security portfolio owns the experiences that let organizations adopt, govern, and measure the value of Mural at enterprise scale. This role leads Customer Insights and supercharges it into a surface that turns Mural’s product data into the narratives that drive renewals, fund expansion, and prove the ROI of collaboration to Admins and buyers.

Your mission includes:

• Own the Customer Insights product area end-to-end.
• Build user-facing experiences and the data foundation to turn raw data into shared, clear, and actionable narratives.
• Define Mural’s POV on AI-native insights as the category shifts from static dashboards to proactive, conversational, agentic interfaces.

You’ll work across three layers in parallel:

• The canonical usage data layer: This is the foundation that powers Company Insights today and needs to be deliberately built and enriched.
• The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and ad hoc reporting, audit logs, or APIs.
• The AI-native expansion: How Mural incorporates natural language queries, agentic workflows, and proactive analytics to evolve and extend the insights surface.

Qualifications

• 4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience.
• Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs.
• AI product sense from using AI tools regularly, and can hold a real point of view on what AI-native data products look like.
• A track record of turning ambiguous business questions into clear product surfaces.
• Experience partnering with Sales and Customer Success on renewal and expansion narratives.
• Excellent communication across data, design, engineering, and revenue-facing stakeholders.

Requirements

• Experience with enterprise admin or governance products (IAM, security, compliance, audit).
• Background in BI, analytics platforms, or data products.
• Experience designing customer-facing APIs for analytics and reporting.

Benefits

• The base salary for this role ranges from $160,000 - $215,000 + bonus + benefits.
• Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Equal Opportunity

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.