Branch Manager

Role Overview This position is responsible for overseeing all branch operations and serving as a coach by leading a team in the execution of sales and service objectives, as well as completing individual business development objectives. The role plans and directs branch functions, ensures compliance, delivers excellent customer service, and optimizes resources while managing risk. Essential Functions, Duties, and Responsibilities Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence. Track weekly progress via CRM including business calls, pipeline, and conversions. Implement strategy, assess and monitor performance, and motivate the team to exceed service and sales objectives outlined by bank leadership. Recruit, train, coach, lead, schedule, motivate, and evaluate the work of the team. Optimize the use of resources to meet operational needs of the branch. Demonstrate effective sales strategies to attract, expand, and retain customer relationships. Oversee the customer experience within the branch by assessing feedback, identifying improvement opportunities, and resolving complex problems to ensure customer service excellence. Manage branch safety, security, and compliance. Protect against criminal or fraudulent activity and mitigate risk or exposure. Perform regular audits of vault and teller cash with proper documentation. Represent the bank in business development efforts, at networking and community functions, and display professionalism. Ensure regular communication with bank leadership. Maintain a working knowledge of banking products, programs, services, and promotions. Lead trainings and staff meetings. Approve policy exceptions within authorized limits. May perform all sales and service functions of the branch as needed. Practice ethical sales behavior in accordance with the Bank’s Core Values of Integrity and Honesty. Always act in the best interest of the customer when offering additional products and services. Required Knowledge, Skills, and Competencies Demonstrated leadership skillset with the ability to develop and maintain collaborative relationships, coach, mentor, and retain a high‑performing team. Ability to provide a high level of interactive service to others, building relationships and addressing identified needs. Knowledge of banking policies and procedures. Ability to analyze local market, identify prospects, and develop and execute sales techniques and strategies. Strong written and verbal communication skills. Intermediate PC proficiency. Intermediate proficiency in Google Docs and Microsoft Office products. Industry and Work Experience Three or more years of retail banking experience required. One or more year of supervisory, leadership, or mentoring experience required. Branch operations experience required. Cross‑selling experience required. Sales management and business development experience required. Consumer credit experience preferred. Academic Requirements Bachelor’s degree or equivalent education and related training or experience required. Benefits Available to Employees Medical, Dental, and Vision Insurance. Bank absorbs a major portion of the cost of healthcare; coverage begins the first of the month following 30 days of employment. Life Insurance at no additional cost to employees. Accidental Death & Dismemberment Coverage. Long‑Term Disability Coverage. Paid Sick and Vacation Leave. 11 Holidays. Volunteer/Service Day. Employee Stock Purchase Plan. 401(k) Retirement Plan with 50% match on the first 8% of contributions. Flexible Spending Accounts, Health Savings Account, and Health Reimbursement Arrangement. Supplemental Life and Other Insurance Plans. Identity Theft Protection, Pet Insurance, Legal Insurance, Employee Assistance Program, and Employee Advocacy Program. Tickets at Work (Entertainment discounts for employees). AT&T Employee Discount, Wellness discounts for medical premiums, rewards, and employee referral incentive. Education Assistance. Employee Resource Groups. Banking Advantages for Employees Free Interest Checking and Free Safe Deposit Box. Free Money Orders, Travelers’ Checks, and Cashier Checks. Discount on Mortgage Origination Fee. Free Online Banking and Free Unlimited Online Bill Payment. Employee Banking Perks. Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer Statement Ameris Bank is an Equal Opportunity Employer. Protected veterans and individuals with disabilities have the right to be notified of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr