Retail Sales Assistant, Jewelry

Retail Sales Assistant, Jewelry - Fairfax, VA Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full‑time schedule that includes weekend days. This role is in‑person at our Fairfax, VA location. The targeted budget for this position is $20–22 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities Utilize sales strategies and forward‑thinking problem‑solving techniques to assist and guide customers through multiple purchasing decisions, such as ring setting selections and diamond options. Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience that reflects our luxury brand and product quality. Guide customers to purchase, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience, reflective of our high‑quality product. Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre‑appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Use our ERP system to manage your tasks and communicate cross‑functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines. Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed. Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. What You Have (Qualifications) A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets. It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment. Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer (Benefits) Career Growth: regular 1‑1s with manager, training opportunities, annual 360 review, and a culture of collaboration and growth. Set Schedule: consistent weekly hours and 2 consecutive days off. Diverse, mission‑minded team: inclusive and supportive. Lifestyle Spending Account: company reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more. Continued Education: company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific trainings. Employee Discounts: generous discount on our jewelry. Sales Incentive Programs: recognition and reward for sales performance. Mental Wellness Perks: access to mental health resources, self‑care apps, seminars, and 24/7 counseling through our Employee Assistance program. Giving Back and Volunteer Opportunities: support local initiatives and volunteer together as a team. Medical, Dental, and Vision: multiple plans including a $0 monthly premium option for employee health insurance; employer contributions to HSA; insurance starts first day of second month. 401k match: generous match to support your retirement savings. Paid Time Off: accrue 3 weeks of PTO in your first year. Parental Leave: paid leave to bond and care for new additions. Disability and Life insurance: 100% employer‑paid. Pre‑Tax Commuter Benefits. At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing without compromising on quality or conscience. We are a hard‑working, collaborative community that welcomes challenges and strives for excellence. As one of the fastest growing e‑commerce jewelers in the world, we seek bright, passionate individuals who are excited to make an impact from day one and grow with the company. Brilliant Earth recognizes the value of diversity and inclusion on our team. We are committed to maintaining a work environment and hiring process that is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State, or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at View email address on click.appcast.io. #J-18808-Ljbffr Brilliant Earth