Sales Manager - Fair Park

Job Description

Job Description

Title: Sales Manager – Fair Park

Classification: Full time, exempt

Department: Sales

Reports To: Vice President of Sales

About Visit Dallas:

At Visit Dallas, we do things bigger, bolder and with just the right amount of swagger. We believe that our powerful can-do energy and warm hospitality set us apart, while empowering others to be their best, boldest and most fearless selves. Our team is made up of dedicated, dynamic professionals who collectively commit to living out our Brand, Vision, Mission and Values.

Our Brand Dallas is more than a city, it’s a state of mind – a maverick, can-do spirit expressed through a thriving arts scene, iconic sports culture, creative culinary influence and warm hospitality.

Our Vision To elevate Dallas as a welcoming, must-visit destination.

Our Mission To promote Dallas globally to benefit our community and visitors.

We Value Trust, Respect, Accountability, Community, and Empowerment.

Commitment to Our Culture

Visit Dallas is committed to fostering a culture that values trust, respect, accountability, community and empowerment. We will demonstrate leadership that promotes inclusion and equal employment opportunities, and provide a work environment that is safe, healthy, harmonious, positive, professional and productive. This includes promoting collaboration where all team members are encouraged to participate and contribute to the achievement of our goals in service of our customers and community.

We are committed to ensuring that our team members feel welcome and have an equal opportunity to connect, belong, and grow within the Visit Dallas Team. We encourage team members to make a positive contribution to the organization, our community and the hospitality industry, to elevate their skills and to be comfortable and confident as their authentic selves within the framework of professional guidelines that we have established as a team.

Position Summary:

The Sales Manager’s primary role is to efficiently and professionally secure meeting and group business through client engagement and account management activities as part of the Visit Dallas Strategic Plan for Fair Park.

Role and responsibilities overview:

• Initiate and foster positive relationships with clients, industry and community stakeholders, members, partners and colleagues
• Manage and implement sales strategies to achieve goals including prospecting, lead sourcing, qualifying business opportunities, developing proposals and client engagements
• Develop, organize and execute Familiarization Tours, site inspections, and tailored presentations for clients that result in positive destination experiences and influence booked business
• Work collaboratively with Fair Park management and service teams regarding all client engagement and services associated with clients and business bookings
• Collaborate with internal departments (marketing, client services, etc.) to ensure seamless and positive client experiences
• Manage client records in CRM including accounts, contacts, leads, traces, etc. in alignment with departmental best practices and policies
• Develop and manage sales strategy budget, execute activities and report expenses in alignment with expectations, policies and procedures
• Maintain visibility and participation in assigned market and industry organizations
• Stay up to date on industry trends, competitors, emerging markets and best practices
• Participate in sales and other meetings and training opportunities

ADDITIONAL RESPONSIBILITES:

• Foster positive relationships with vendors, suppliers and other stakeholders
• Contribute to the organization’s safe, healthy, harmonious, positive, professional and productive work environment and culture.
• Other tasks or special projects as assigned.

Expected Competencies, performance attributes and characteristics:

• Ability to foster and nurture professional relationships, ensuring positive interactions.
• Superior communication and interpersonal skills with all levels of management, stakeholders and community leaders
• High level of professional maturity
• Ability to anticipate needs and exercise good judgment
• Ability to work independently with minimal supervision and collaboratively with others
• Ability to multi-task in a fast-paced environment
• Works well with multiple internal and external teams and diverse personalities
• Efficient in coordinating multiple projects and tasks simultaneously, often under tight deadlines
• Ability to pivot priorities and be flexible and adaptive to changing needs with patience and poise
• Capacity to identify challenges and create effective solutions.
• Team player mentality, demonstrating dependability, and accountability in contributing to the success of shared goals.
• Enthusiastic and eager to learn, with a growth mindset.

Desired education and experience:

• Minium 1 years’ experience in a sales or services role in the hospitality industry
• Experience managing budgets and reporting metrics
• Experience and proficiency working in CRM systems
• Experience and proficiency working with Microsoft Office 365 Suite of products
• Secondary education or certification in a sales related field a plus

Work environment and physical demands:

The person in this role will operate in an office environment located at Fair Park with frequent and consistent use of a laptop computer, monitor, keyboard, mouse, cell phone and other related equipment. It is mostly a sedentary role with extended working time sitting. There may be occasions working at off-site locations where the environment will vary. Exertion of force and the ability to carry up to 25 pounds occasionally, and 10 pounds frequently is required.

Expected hours of work:

This is a full-time position with an expectation of 40 + hours of work each week. The regular office hours are Monday through Friday 8:30am to 5pm. Evening and weekend work and participation in events that occur outside of the regular office hours is expected.

Expected travel:

The person in this role can expect up to 30% local travel (within the Dallas area) and may be required to travel on occasion outside of Dallas and the immediate driving area to attend industry meetings, conferences, and other events or activities where travel by plane is required.