Snow and Ice Operations Team Member

Job Description

Job Description

Snow and Ice Operations Team Member

Position Summary
The Snow and Ice Operations Team is responsible for the safe, timely, and complete performance of assigned winter services. Team members clear sidewalks, entrances, walkways, and other areas; apply deicing materials; operate authorized equipment; protect people and property; and document service. Crew Leads also prepare, direct, and monitor crews, coach Crew Members, oversee safety and quality, and escalate site or staffing concerns to the applicable Campus Supervisor or Production Manager.

• Snow and Ice Removal and Site Service
• Shovel, scrape, sweep, and clear assigned pedestrian areas to required widths and service standards; complete detail work around entrances, ramps, stairs, hydrants, drains, loading areas, and other priority points.
• Apply approved deicing materials at directed rates and locations, avoiding waste, overapplication, tracked material, and contact with sensitive surfaces or plantings.
• Operate snowblowers, sidewalk tractors, Ventrac SSVs, Snowrators, spreaders, and other assigned equipment only after training and authorization.
• Follow site specifications, work sequences, site plans, and material directions; promptly communicate obstacles, refreeze, drifting, access issues, property conditions, hazards, and out-of-scope work.

Safety, Equipment, and Teamwork

• Complete pre-use checks and inspections; use required PPE and safe lifting and shoveling techniques; maintain safe separation from vehicles and equipment; and follow pedestrian, backing, fueling, and refueling procedures.
• Keep tools, equipment, vehicles, materials, and work areas clean, stocked, secured, and ready for deployment.
• Maintain alertness, take required breaks, rotate tasks when directed, and promptly report fatigue, cold stress, injuries, near misses, damage, equipment defects, spills, and other hazards.
• Communicate professionally, follow verbal direction and Company procedures, support the crew, and remain at the assigned site or staging area until released by the Crew Lead or applicable supervisor.
• Stop and correct unsafe work within assigned authority and promptly escalate serious hazards, incidents, and conditions requiring additional support.

Crew Leadership — Crew Leads Only

• Review site plans, work tickets, forecasts, service priorities, staffing, equipment, and materials before deployment; arrive early to prepare the crew.
• Translate event plans into assignments, demonstrate work, establish safe zones and communication methods, monitor pace and quality, and adjust activities within the approved plan.
• Account for crew members, verify timekeeping, manage breaks and fatigue within Company requirements, and promptly communicate staffing gaps.
• Coach Crew Members respectfully and report attendance, conduct, training, safety, and performance concerns to the applicable Campus Supervisor or Production Manager.
• Serve as the onsite contact for routine production matters; refer scope, pricing, complaints, and customer commitments to management.
• Quality, Documentation, and Safety Leadership
• Perform and lead clearing, detail work, equipment operation, and deicing according to site specifications and material direction.
• Conduct service checks and final walkthroughs, correct missed work, monitor completeness and quality, and report refreeze, drifting, damage, access limitations, hazards, and out-of-scope conditions.
• Accurately and promptly complete time entries, work tickets, notes, material quantities, issues, photographs, and required quality documentation, including Aspire and Sitefotos records.
• Prepare crews for safe deployment; verify PPE, communication devices, first-aid supplies, equipment, fuel, and materials are ready and secured.
• Model safe work, correct unsafe behavior within role authority, monitor crew readiness and fatigue, and promptly escalate injuries, near misses, property damage, equipment defects, spills, and serious hazards.

Performance Expectations
All Team Members

• Safety: Use PPE and safe methods, maintain awareness around moving equipment, and promptly report hazards, fatigue, incidents, and damage.
• Service Quality and Productivity: Complete assigned work to site specifications and within event timelines without sacrificing safety or quality.
• Reliability: Meet attendance and readiness expectations, follow direction, and remain available until properly released.
• Equipment and Materials: Inspect, use, clean, secure, and report equipment and materials responsibly.
• Teamwork and Documentation: Communicate professionally, support the crew, and accurately complete required time, service, photograph, and quality records.

Additional Expectations for Crew Leads

• Safety Leadership: Account for the crew, manage breaks and fatigue, correct unsafe behavior, and promptly escalate incidents.
• Quality and Event Execution: Verify completed work and organize people, equipment, materials, and work sequences to meet deadlines and approved labor expectations.
• Crew Leadership: Provide direction and coaching, maintain accurate timekeeping, and communicate staffing and performance concerns.
• Documentation and Customer Service: Complete required records accurately and on time; communicate professionally and route customer requests, complaints, and scope questions to the appropriate leader.

Qualifications and Requirements
All Applicants

• Ability to understand and follow site maps, work tickets, route plans, safety information, weather-response instructions, and verbal direction.
• Dependable attendance and ability to respond within established call-in and event-readiness expectations.
• Ability to use mobile devices and Company systems for timekeeping, work tickets, materials, photographs, issues, and quality documentation.
• Clear communication, sound judgment, teamwork, and professional conduct consistent with the Employee Handbook and Company standards.
• Ability to safely perform the essential duties of the assigned position, with reasonable accommodations where applicable.

Additional Crew Lead Qualifications

• Previous snow and ice, landscape, construction, or comparable field experience and demonstrated ability to safely perform assigned service work.
• Prior lead experience or demonstrated readiness to direct, train, and support a small field crew.
• Valid driver's license and ability to meet Company driving requirements; Department of Transportation (DOT) qualification when required for assigned vehicles.

Physical Demands and Work Environment

The following describes the general demands of the role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Regularly stand, walk, bend, kneel, squat, reach, push, pull, climb, and work with hands for extended periods.
• Frequently lift and carry up to 50 pounds independently and heavier items with assistance or approved lifting methods.
• Work outdoors in darkness, precipitation, extreme cold, wind, ice, traffic, noise, exhaust, vibration, and changing winter conditions.
• Wear required PPE and remain available for weather-driven assignments, including early mornings, nights, weekends, holidays, extended shifts, and overtime.
• Maintain alertness, take required breaks, and immediately report fatigue or any condition that could affect safe performance.

Compensation details: 22-35 Hourly Wage

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