Contact Center Architect

Hi Friend
Hope you are doing well



Number of position : 5

Only Full Time - No C2C and No Contract / No Transfer

I, Salman Shaikh would like to share a job opportunity as Contact Center Architect based in Edison NJ location for a Fulltime position.



*** In case, if you are not comfortable with this location, please share your preference with contact details for further requirements ***

Kindly find the JD below and let me know if you are available for the same.

Contact Center Architect

Job Location: Edison NJ

Duration: Full time


Contact Center Architect - 12-20 Yrs.


For Contact Center Architect

• Solution design and implementation experience in Cloud Contact Center such as Five9, NICE CXone, Genesys Cloud.
• t least one year of experience in Cloud Contact Center design and implementation.
• bility to layout design approach for integrating Cloud Contact Center with Enterprise Business Applications.
• bility to conduct solution reviews with customer's leadership team and Architecture Board.
• bility to design the solution in compliance with customer's security standards.
• bility to callout risks if any in the early stage of the project.
• bility to mentor or guide implementation team.

• Design - Accountable IT team member for cloud contact center (CCaaS) architecture and standards development.
• Creating approach to Configure inbound phone numbers (National tollfree and DID numbers), Configure Caller ID display for outbound calls
• Review of BYOC (Bring Your Own Carrier) trunks for inbound and outbound voice
• Collaborate with integration partners for setting up SIP trunk over internet.
• PI consultancy for Customer to enable Live Chat links on the web portals and apps
• Responsible for leadership and delivery of project-based assignments that encompass system architecture, proof-of-concept and deployment
• Strong customer relationship skills and willingness to lead customers through successful challenging projects which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk.
• Develop and implement Use cases
• Strategy for Go-live support and stabilization.
• Help in reviewing performance and capacity requests as well as design solution resolution.

Please reply me with your updated resume and required details:
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Waiting for your earliest response


Thanks & Regards



Salman Shaikh
View phone number on click.appcast.io (Cell)
Boston, MA
View email address on click.appcast.io