Customer Service Representative

Customer Service Representative – Williams‑Sonoma Inc. – Full Time, Texas Position open until June30, 2026. Why Join Us? Do you love helping people? Thrive in fast‑paced environments? Want to work from home in a role where you make someone’s day every day? If you’re someone who: Brings positive energy Solves problems with confidence Loves great products and even better discounts…then you’ll feel right at home here! Your Day to Day (Essential Functions): Customer‑Focused Support Serve as the first point of contact for customer inquiries via phone Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions Handle escalations with professionalism, ensuring a smooth resolution process Problem‑Solving & Ownership Apply critical thinking to troubleshoot issues and offer appropriate solutions Approve adjustments, returns, or other resolutions within established guidelines Follow up with customers to ensure complete satisfaction and issue solutions Service with Integrity Uphold company values by providing honest, ethical, and transparent support Maintain confidentiality of customer data and company policies Stay informed about product updates, policies, and procedures to provide accurate information Collaboration & Continuous Growth Work closely with team members and leadership to improve service processes Participate in ongoing training to enhance skills and stay ahead in customer service excellence Provide feedback to improve company policies and customer experience strategies What We Offer: Competitive pay starting at $15.00/hr Recognition based incentives and bonuses PTO, vacation, and sick pay benefits Employee discounts and perks (up to 40% off most products and brands) What We’re Looking For: 1+ years of customer service experience (retail, call center, or hospitality preferred) Strong communication skills – ability to de‑escalate and resolve issues professionally Problem‑solving mindset – think fast and adapt quickly Integrity and reliability – do the right thing even when no one is watching Comfortable working in a fast‑paced environment with performance goals Tech‑savvy – ability to navigate multiple systems and multitask efficiently #J-18808-Ljbffr