Part-Time Bilingual (Italian/English) Service Desk Analyst
$18 per hourCAI
Part‑Time Bilingual (Italian/English) Service Desk Analyst Req number: R7729 Employment type: Part time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor‑made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position is part‑time (20 hours a week). Job Description We are looking for a bilingual customer service‑oriented Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and customer service skills via phone, email, or chat. This position will be part‑time and remote . What You’ll Do Provide General IT end‑user support Utilize excellent customer service skills and exceed customers’ expectations Interact via telephone, e‑mail, chat and one‑on‑one with customers to identify and diagnose technical issues and problems Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other “how‑to” questions Properly escape unresolved issues to the next level of support with strong supporting documentation Follow documented processes to resolve customer issues Ensure proper recording, categorization, documentation, and closure of all tickets Analyze the impact and urgency of customers’ issues and prioritize appropriately Recommend procedure modifications or improvements Drive positive results in Customer Experience through timely responses and professional interaction Demonstrate self‑direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics Preserve and grow your knowledge of Service Desk procedures, products, and services May perform other job duties as directed by Team Lead or Service Delivery Leader What You’ll Need Required: 6‑12 months’ experience in a Service Desk role and/or technical support role 6‑12 months of customer service experience in a professional industry High School Diploma or GED Bilingual in English and Italian languages (both written and oral) Strong troubleshooting and documentation skills Excellent customer service skills Strong attention to detail and strong communication skills (both written and oral) Excellent work ethic Problem‑solving skills Solution driven Ability to work weekdays from 7:30am – 11:30am EST Preferred: Associate degree preferred in related field. Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards. Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor. Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io. $18.00 per hour plus language bonus The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law. #J-18808-Ljbffr
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....00 / Hour Job Category: Hotel Front Desk Agent / Guest Service Agent Name: Catherine Stevens Phone:... ...at Fairfield Inn Hooksett. This is a part‑time position located in Hooksett, NH. In... ...weekends; holidays. Proficiency in the English language. Willingness to learn new technology...Part timeEnglish language skillsHourly pay16 hoursWork experience placementWork at officeLocal areaFlexible hoursShift workNight shiftWeekend work$50 - $60 per hour
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...outputs Evaluate the quality produced by AI models for correctness and performance Qualifications: Fluency in English (native or bilingual level) Detail-oriented Proficient in financial analysis, financial modeling, data analysis, and other reasoning...BilingualHourly payContract workFor contractorsWork experience placementRemote work- ...communications and publishing. This paid, part-time internship (15-25 hours per week during... ...college or university. Communications, English, or related program of study is... ...employees worldwide who deliver products and services that serve to fulfill our noble goal of...Part timeEnglish language skillsRemote jobSummer workInternshipWork at officeWorldwide
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$18 - $21 per hour
...Employee discounts Flexible schedule Paid time off Training & development Vision... ...to accommodate your needs! Looking for part time or full time? Don’t see the hours you... ...lb. Read, write, speak, and understand English as needed for the job Must pass pre-employment...Part timeEnglish language skillsFull timeTemporary workImmediate startFlexible hoursShift work- ...providing exceptional customer service and driving sales of our high-quality... ...to work independently and as part of a team Strong organizational and time management skills Preferred... ...Experience in the automotive industry Bilingual in English and Spanish Familiarity with...BilingualEnglish language skills
$21.09 - $21.58 per hour
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