Senior Indoor Climbing Guide & Guest Experience Lead

Climb is headquartered in Nashville, TN with 4 total locations: Nashville, TN (2), Murfreesboro, TN (1) and Bentonville, AR (1). We value a healthy work/life balance that encourages our employees to pursue personal endeavors while displaying a strong commitment to our mission, To be a catalyst for community through personal transformation and vision, Connect People + Movement. Weekend and evening shifts are a requirement for this positionCurate CultureEmulate a thorough understanding of Climb’s Mission and how it applies to the customer's journeyDedication to customer service, organization, and risk management daily in an effort to enact Climb’s VisionStrong teamwork and communication skillsDress according to staff attire standardsUse the AMGA belay technique at all timesOpen and close the gym facilityDetails MatterPerform, and train all guide responsibilitiesPoint of Sale (RGP) proficiencyPerform belay lessons and belay approval tests according to Climb standardsMonitor and execute Climb's risk management proceduresMitigate and manage emergency situations calmly and professionally according to incident reporting processCurate and maintain high level of culture and communityOversee opening, general operation and closing of cash registers and RGP computer systemsDelegate, and check cleanliness and upkeep of the facilityAccurately sell, record, and oversee the sale of products and membershipsAttentively and effectively field customer questions, comments and concernsEnsure and enforce customer compliance with rules and proceduresBe well versed in gym promotions, memberships, specials, retail and policiesWork any number of lock-ins and special events throughout the yearMaintain a valid CPR/First Aid certificationWeekend availability is a mustMust work a minimum of 2 shifts per weekLast minute shifts often availablePay based upon experienceClimb membershipStaff DiscountsSupervisorGeneral ManagerClimb is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status. #J-18808-Ljbffr Climb-Murfreesboro-LLC