Assistant Nurse Manager, E8 PCU/Med/Telemetry, West Penn Hospital

Assistant Nurse Manager

The Assistant Nurse Manager role offers a unique opportunity to remain actively involved in patient care while developing and expanding your leadership experience. While the position is designed to combine clinical and leadership responsibilities, the balance may vary based on the needs of the department, allowing Assistant Nurse Managers to maintain a strong presence at the bedside while supporting unit operations and staff development.

As an Assistant Nurse Manager, you will serve as a visible leader and trusted resource on the unit, providing guidance, support, and coaching to team members while promoting a culture of collaboration, accountability, and clinical excellence. Working alongside nursing leadership, you will help support quality initiatives, staff engagement, operational effectiveness, and exceptional patient outcomes.

This position is ideal for experienced nurses who have demonstrated leadership through their clinical practice and day-to-day contributions to the team. Whether through serving as a charge nurse, preceptor, mentor, committee member, clinical resource, or other opportunities to influence and support colleagues, successful candidates are those who are actively engaged in patient care and recognized as leaders by their peers.

Ideal candidates bring strong clinical expertise, sound judgment, a collaborative mindset, and a passion for supporting the growth and success of both patients and team members while advancing along the nursing leadership pathway.

E8 Med/Obs/Tele:

West Penn's medicine unit (E8) is a 21 bed unit made up of med/obs/tele patients. The care provided to patients on this unit could include heart failure, digestive disorders, severe sepsis, strokes, and pulmonary edema.

E8 Rapid Transfer (PCU)

The Rapid Transfer Unit (RTU) is a specialized area of variable acuity designed to quickly evaluate and triage patients with acute medical conditions. The primary goal of the RTU is to expedite patient assessment, diagnosis, and treatment decisions, leading to more efficient patient flow and improved outcomes. Nurses will be required to have ACLS and NIHSS certifications before coming off of orientation. Nurses will be cross-trained to work on Med/Obs/Tele.

WEST PENN HOSPITAL:

West Penn Hospital has four-time Magnet recognition, private patient rooms, free employee parking and a generous benefit package (for full-time and part-time status employees). They are nationally recognized for their burn care, and the only pediatric burn center in western Pennsylvania to be verified by the American Burn Association and the American College of Surgeons. They are also ranked in the nation's top-50 hospitals for OB-GYN care by the US News and World Report.

ALLEGHENY HEALTH NETWORK:

At AHN, employees trust working together and place patients at the center of all they do. This 9 Hospital system, a part of Highmark Health, is transforming the future of healthcare by providing highly effective services to customers, patients and communities. AHN has commitment and dedication to being inclusive, valuing fresh perspectives, and offering the best growth and educational opportunities to employees.

GENERAL OVERVIEW:

This job manages, supervises, and coordinates the daily operations of a specific patient care department under the direction of the Nurse Manager, providing clinical and administrative leadership and expertise. Contributes to the strategic planning process and attainment of goals of the department/unit, the organization and network.

ESSENTIAL RESPONSIBILITIES:

LEADERSHIP:

• Role model mission, vision, and values within their defined areas of responsibility.
• Demonstrates and role models professional behavior with all staff interactions.
• Serves as change agent and role model for change to assist staff in accepting and embracing the necessary change.
• Conducts monthly unit conferences with minutes which include discussions of both unit and organizational activities and goals when delegated
• Completes annual performance appraisals on associates which includes peer feedback process, plan for professional development and employee self-appraisal on delegated associates
• Attends meetings at the direction of the nurse manager
• Promotes unit based shared governance to include ongoing support through consultation and assistance in eliminating barriers in partnership with the nurse manager
• Promotes professional development plan and conducts quarterly check-ins with staff
• Promotes and encourages nursing specialty certification in partnership with the nurse manager
• Promotes employee engagement through leadership rounding.

QUALITY AND PATIENT SAFETY:

• Identifies, plans, and implements activities in partnership with the nurse manager in specified clinical departments which ensures patient care is delivered in accordance with professional standards for nursing practice and is evidenced based, meets patient safety goals and standards and regulatory guidelines.
• Monitors departmental performance in appropriate evidence-based practices quality and patient safety goals, meeting assigned goals.
• Develops action plan for any goal not met which includes timeline.
• Participates in regulatory readiness
• Assists nurse manager in developing a yearly unit based quality plan with unit based clinical practice and performance improvement council based on identified unit needs.
• Participates in operational excellence projects using performance improvement methodologies related to through put and other quality improvement initiatives.

CUSTOMER SATISFACTION:

• Works collaboratively with patients, families, peers, and other departments in the organization/network to meet established organizational goals for patient experience..
• Investigates and provides feedback for identified patient or departmental concerns.
• Rounds daily to assess and address patient and family needs.
• Collaborates with nurse manager to Develop departmental plan to address any improvement needs.
• Assists nurse manager in meeting or show consistent progress toward meeting established patient experience goal(s) and metrics.

FINANCE:

• Ensures effective implementation of financial plan in partnership with nurse manager
• Demonstrates fiscal stewardship through effective and efficient use of staff, facilities, equipment, and other resources while maintaining patient care standards.
• Maintains both FTE and Goods/Services within established budget, completes variance reports according to established guidelines.
• Utilizes established tools to monitor monthly budget performance, conducting drill down to explain variances as needed.
• Completes daily productivity tracker
• Collaborates with nurse manager to address overtime use with individuals as needed with documentation of discussion.

PROFESSIONAL GROWTH AND DEVELOPMENT:

• Fosters the development of staff through coaching, mentoring, and creating an environment which encourages learning and use of research.
• Assures appropriate orientation and onboarding, education, credentialing, and professional development for personnel in collaboration with education development specialists
• Encourages and facilitates staff membership on councils and committees
• Encourage and facilitate attendance at nursing grand rounds and other educational programs according to educational needs assessment of unit/department or network.
• Foster peer review participation with staff an d participate in peer review with other assistant nurse managers..
• Conducts quarterly check-ins with assigned staff to review developmental goals
• Identifies one area for self-improvement annually and develops a plan to improve

QUALIFICATIONS:

Minimum

• Bachelor's Degree in Nursing required within 3 years of hire or transfer
• 1 year of demonstrated clinical leadership experience
• Current State of PA RN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).

Preferred

• Master's Degree in Nursing
• National Certification
• 3+ years of Medical, Telemetry, or Progressive Care-level bedside nursing experience

Additional Employment Requirements:

• CPR certification
• Act 34 Criminal Background Clearance Certificate
• Act 33 Child Abuse Clearance Certificate
• Act 73 FBI Fingerprinting Criminal Background Clearance Certificate

Highmark Blue Cross Blue Shield of Western New York