Unit Clerk - OnCall - Triage

Unit Clerk – OnCall - Triage

The Unit Clerk provides essential administrative and clerical support to ensure efficient operations within the Triage program at the MARC Healing Center. This role supports both program staff and clients by managing communication, documentation, scheduling, and other clerical functions while maintaining a calm, professional, and recovery-focused environment.

The Unit Clerk serves as a vital link between staff, clients, and community partners — supporting the program's daily functions, maintaining confidentiality, and contributing to a welcoming and organized clinical setting.

Key Responsibilities

• Perform data entry for client registration, service records, and file management.
• Verify insurance eligibility and complete prior authorizations or admission notifications as required.
• Ensure all clerical and administrative functions are performed in compliance with Compass Health policies, procedures, and protocols.
• Manage purchasing and supply orders for the program.
• Track and implement updates to office policies and procedures.
• Collect and organize data for program and compliance reporting.
• Sort, distribute, and manage incoming and outgoing mail.
• Serve as receptionist as needed — greeting clients and visitors, answering phones, and assisting with inquiries.
• Support crisis response at the front desk by calmly addressing urgent or symptomatic situations until clinical staff are available.
• Prepare correspondence, reports, meeting minutes, and displays as assigned.
• Maintain client files and ensure compliance with WAC, licensing, and contract requirements.
• Participate in supervision, training, and team meetings.
• Maintain HIPAA compliance and protect client confidentiality.
• Demonstrate respect for diversity and commitment to trauma-informed, recovery-oriented care.
• Uphold Compass Health's Strategic Intention, Core Values, and Core Competencies.

What You Bring

• High School Diploma or equivalent required; AA or BA degree preferred.
• Minimum of 1 year related work experience.
• Experience in a medical, mental health, or social services environment preferred.
• Valid Washington State Driver's License, vehicle, and appropriate insurance (if applicable).

Skills & Abilities

• Proficiency in data entry and management of client information systems.
• Strong clerical, administrative, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize within a fast-paced environment.
• Calm, solution-focused approach to problem-solving and client interaction.
• Computer proficiency including Microsoft Office and Electronic Medical Records (EMR).
• Ability to pass a pre-employment background check, which may include a DSHS search.

Physical Demands / Work Environment

The employee will work in a Triage Facility and must be able to safely participate in de-escalation or behavioral interventions when necessary. While performing job duties, the employee must occasionally lift and/or move up to 20 pounds and is regularly required to sit, stand, walk, talk, and use close vision. The noise level in the environment is typically moderate to loud.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Compass Health

Compass Health is Northwest Washington's behavioral healthcare leader. For over 110 years, we've provided compassionate and innovative care to individuals and families across Snohomish, Skagit, Island, San Juan, and Whatcom counties. Our services include outpatient treatment, crisis response, inpatient care, supportive housing, and more.

Equal Opportunity

Compass Health is an Equal Opportunity Employer, supporting equity regardless of race, color, national origin, religion, sex, age, marital status, sexual orientation, gender identity, veteran status, or disability unless based on a bona fide occupational qualification.

Qualifications

Skills

Required

PC Literacy

Advanced

Microsoft Excel

Some Knowledge

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School Diploma or better.

Preferred

Associate or better.

Bachelor or better.

Licenses & Certifications

Preferred

Drivers License

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.