Senior Customer Service Representative

Work Schedule

Flex Shifts 40 hrs/wk

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative where youll contribute to our mission to make the world healthier cleaner and safer. Youll provide exceptional support throughout the customer lifecycle handling administration order management quotations and master data maintenance. Working in a diverse environment youll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

REQUIREMENTS:
Minimum 2 years of customer service experience in a shared service center multinational or office environment
Preferred Fields of Study: Business Administration Science or related field
Strong written and verbal communication skills in English; additional language proficiency may be required
Demonstrated proficiency in Microsoft Office applications
Experience with ERP systems and CRM platforms preferred
Excellent problem-solving abilities and attention to detail
Strong organizational skills with ability to prioritize multiple tasks effectively
Initiative-taking with a positive collaborative mindset
Ability to handle complex customer requirements and manage escalations professionally
Consistent record of meeting performance metrics and service level agreements
Capacity to work independently and handle ambiguous situations
Ability to develop and maintain effective relationships with internal and external stakeholders
Demonstrated judgment and diplomacy in customer interactions
Willingness to participate in cross-training and support activities as needed
Experience in data accuracy and quality control
Ability to work in a standard office environment with regular computer use

Required Experience:

Senior IC