Service Operations Manager

Service Operations ManagerWe're looking for a hands-on leader to take ownership of a field service operation supporting customers across the Baltimore area. This is not a shop manager role overseeing technicians in a garage. This is for someone who knows how to lead field technicians, manage a mobile workforce, build strong customer relationships, and drive operational performance across a large geographic area. If you've managed field service teams, mobile mechanics, or territory-based technicians, you'll feel right at home here. Apply today!BenefitsCompetitive base salary with performance-based incentivesComprehensive health, dental, and vision benefitsPaid time off and holidays401(k) and additional company-sponsored benefitsLong-term career growth with a stable, industry-leading organizationOpportunity to lead an established service operation with significant autonomySupportive, team-oriented culture focused on customer service and operational excellenceResponsibilitiesLead day-to-day operations of a field service department supporting customers across a large territoryRecruit, train, coach, and develop a team of field service techniciansManage technician dispatching, scheduling, territory coverage, and utilizationOwn service department performance including productivity, efficiency, response times, and customer satisfactionBuild strong customer relationships and resolve escalated service issuesBe present in the field supporting technicians and meeting with customers regularlyPartner with parts, operations, and sales teams to improve service delivery and customer uptimeManage departmental budgets, labor performance, and service profitabilityDrive continuous improvement initiatives that increase efficiency and reduce downtimePromote a strong safety culture and ensure OSHA complianceRequirementsExperience leading field service technicians, mobile mechanics, or territory-based service teamsBackground managing a mobile workforce across a large geographic territoryProven ability to balance technician utilization, customer responsiveness, and operational efficiencyStrong customer-facing skills with experience handling escalated service situationsExperience with dispatching, scheduling, work order management, and service operationsExposure to budgeting, cost control, revenue growth, or service department financial performanceStrong leadership skills with the ability to coach, develop, and hold remote employees accountableComfortable working alongside technical teams and supporting customers in the fieldKnowledge of OSHA regulations and workplace safety requirementsA natural problem solver who takes ownership, drives results, and leads from the front rather than behind a desk