Product Manager, SaaS

Role Description

We’re looking for a Product Manager, SaaS with 3–5 years of product management experience to own and evolve key features and functional areas across Decisiv’s flagship SRM platform - a mission-critical, multi-sided ecosystem that serves dealers, fleets, OEMs, and service providers at scale.

This is a high-growth opportunity for a PM who has built foundational experience in B2B SaaS and is ready to level up. At Decisiv, you’ll step into a more complex, multi-sided environment - where the workflows you own directly impact how commercial vehicle service events are managed, approved, and completed across an entire industry ecosystem.

You’ll have the chance to re-think and re-design critical workflows including:

• Estimate Creation
• Communications
• Scheduling
• Parts Inventory Intelligence

You’ll report directly to the Chief Product Officer and gain firsthand exposure to product strategy and leadership while working alongside a cross-functional team of Product Managers, UX Designers, Researchers, and Engineers.

This is a remote role based in the United States, with occasional travel for customer engagements and company events.

Key Responsibilities

• Own the end-to-end product lifecycle for assigned features and functional areas of the SRM platform, from discovery and design through delivery, launch, and continuous improvement.
• Drive the re-design and re-thinking of critical SaaS workflows with a focus on reducing friction and delivering measurable outcomes for every persona.
• Engage directly with customers and user personas across the Decisiv ecosystem to deeply understand their needs and translate insights into product decisions.
• Define and track outcome-based success metrics, leveraging Pendo to measure feature adoption, usage patterns, and the impact of product changes.
• Contribute to OKR definition and alignment, helping connect feature-level initiatives to broader product and business objectives.
• Drive competitive research and market analysis across SaaS workflow tooling, service management applications, and emerging AI-enabled solutions to inform roadmap priorities and positioning.
• Identify and explore opportunities to apply AI-enabled agents and performance insights to SRM workflows.
• Collaborate with UX Design and Research to ensure features are grounded in user needs and deliver intuitive, high-quality experiences.
• Lead and participate in Agile/Scrum teams, driving focused iteration and balancing near-term delivery with longer-term product quality and scalability.
• Partner with Customer Success and Account Management to gather feedback, understand adoption challenges, and ensure product changes translate to customer value.
• Support product strategy discussions alongside the CPO and Product leadership team.
• Collaborate with Product Marketing on feature launches, including positioning, release communications, and customer-facing materials.

Qualifications

• 3–5 years of Product Management experience building and shipping features in B2B SaaS products.
• Proven ability to engage customers and translate insights into well-defined requirements, user stories, and product decisions.
• Experience defining and tracking outcome-based success metrics using product analytics tools (Pendo, Amplitude, Mixpanel, or similar).
• Comfort navigating multi-stakeholder environments, aligning cross-functional teams.
• Demonstrated experience conducting competitive research and market analysis.
• Familiarity with Agile/Scrum methodologies and a track record of delivering iteratively.
• Strong communication and storytelling skills.
• High degree of curiosity, ownership, and accountability.
• Bachelor’s degree in Business, Engineering, or a related field, or equivalent practical experience.

Requirements

• Experience with complex, multi-sided SaaS platforms.
• Exposure to workflow-intensive or operationally complex applications.
• Hands-on experience or strong curiosity around AI-enabled product features.
• Familiarity with commercial vehicle, fleet management, telematics, heavy equipment, transportation, or automotive industries.
• Experience with OKR frameworks.
• Familiarity with Pendo or similar product analytics platforms.

Benefits

• Remote work flexibility.
• Opportunity for professional growth in a high-growth environment.
• Collaboration with a cross-functional team.

Company Description

Decisiv is redefining how the world’s most complex physical assets are serviced and kept operating. Our Service Relationship Management (SRM) platform is the industry standard for commercial vehicle service ecosystems.