Branch Supervisor

Who We Are:

A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We're reimagining what it means to serve seniors and individuals with disabilities—by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised.

Position Summary:

The Branch Supervisor is the Area Manager's right hand on daily operations, quality, and compliance. This role runs team huddles, drives daily metrics and DC reviews, leads quality assurance audits of client and caregiver files, and mentors Care Managers and Client Care Specialists—stepping in as the branch's regulatory point of contact when the Area Manager is unavailable.

Core Responsibilities and Duties:

• Assist Area Manager (AM) with daily metric updates.
• Team / office daily huddles.
• Conduct daily DC reviews.
• Assist in compliance reviews with both client and caregiver files.
• Scheduling / authorization utilization.
• Coordinate with case managers or referral sources.
• Conduct quality assurance audits on client and caregiver documentation.
• Prepare and present metrics/reports to the Area Manager (AM).
• Identify trends in compliance gaps and recommend/implement corrective action.
• Mentor and train Care Managers / Care Manager 1s.
• Oversee authorization renewals and utilization reporting to payers.
• Liaise with state/regulatory bodies during audits when Area Manager is not available.
• Review and approve care plan changes before finalization.
• Manage escalated client or caregiver complaints.
• Support onboarding of new caregivers.

Preferred Skills, Capabilities, and Qualifications:

• Strong leadership, coaching, and mentorship skills.
• Comfort presenting metrics and compliance findings to leadership.
• Composure and professionalism under audit or regulatory scrutiny.
• Skilled at cross-functional coordination with case managers and referral sources.
• Effective conflict-resolution skills for escalated client/caregiver complaints.

Benefits:

• Competitive pay
• Medical, dental, vision benefits
• Cell phone reimbursement
• 401(k) with employer match
• PTO
• Sick time
• Paid company holidays
• Monthly performance bonuses

Requirements

• High school diploma or GED required, Bachelor's degree preferred; equivalent combination of education and experience considered.
• 3+ years of experience in healthcare, including prior experience in a lead/leadership role.