Customer Care Representative

Overview Onsite Customer Care Representative $16.00/hr + monthly incentives Monday–Friday | 10:30am–7:00pm | NO WEEKENDS! Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people – employees, customers, and clients. As a member of our Customer Care team, you’ll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions. Training & Support Complete a full-time, paid 4-week training program to gain the knowledge, skills, and confidence needed to succeed. Our self-paced training includes hands-on learning, on-the-job experience, and mentorship to ensure you’re fully prepared and supported in your role. Responsibilities What’s expected for our Customer Care Representatives: Smooth, efficient, and confident phone communicators—the voice of our company Calm under pressure, adaptable, and resilient Creative problem solvers focused on finding the right solution for each customer Organized and efficient when documenting accounts while managing multiple tasks Friendly competitors who consistently aim to meet or exceed performance goals Naturally optimistic, maintaining a positive outlook in challenging situations Understanding, caring, and committed to the success of our customers and organization Benefits Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation , 11 paid holidays , and paid sick leave Bilingual differential for fluency in Spanish – 15% (starting wage $18.40/hr) Consistent Monday - Friday schedule with no weekend hours Regular one-on-one meetings with your manager focused on growth and development Clear career path opportunities, with pay increases at each step The little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOU Opportunities to volunteer and give back to the community #J-18808-Ljbffr