Client Services Representative

Client Service Representative (CSR)

Great Lakes Hospital for Animals is growing, and we are excited to expand our footprint in the community. We are looking for a Client Service Representative who has a heart for service, enjoys helping people, and thrives in a busy, team-oriented environment.

Our CSRs are an important part of the care team. They help clients feel welcomed, informed, and supported while keeping communication and patient flow moving throughout the hospital.

Full-time and part-time opportunities are available.

What You'll Do

• Welcome clients and patients to the hospital
• Answer phones, texts, and other client communications
• Schedule appointments and help clients determine appropriate next steps
• Coordinate communication between clients and the medical team
• Check clients in and out
• Process payments and review invoices
• Maintain accurate client and patient information
• Help manage appointment flow throughout the day
• Communicate prescription, refill, and follow-up requests
• Support clients during emotional or difficult situations
• Educate clients about hospital services, policies, and resources
• Work closely with veterinarians, technicians, assistants, and fellow CSRs

What We're Looking For

You may be a great fit if you:

• Have a genuine desire to help people and their pets
• Communicate clearly, warmly, and professionally
• Stay organized while managing multiple priorities
• Are comfortable with a busy phone system and frequent client communication
• Remain calm and helpful when clients are worried or frustrated
• Pay attention to details and follow through
• Work well as part of a team
• Take ownership of your work
• Believe excellent service means looking for ways to help

Experience in veterinary medicine, medical reception, customer service, hospitality, or another fast-paced service environment is a plus.

Schedule

Great Lakes Hospital for Animals is open Monday through Saturday.

Full-time team members typically enjoy a four-day work week. Schedules may include a combination of daytime and evening shifts, with Saturdays typically scheduled only once every 34 weeks.

Hospital hours:

• MondayThursday: 8:00 AM8:00 PM
• Friday: 8:00 AM6:00 PM
• Saturday: 8:00 AM1:00 PM

Both full-time and part-time schedules will be considered.

What We Offer

• Competitive hourly wage
• Eligibility for periodic bonuses
• Medical, dental, and vision insurance for eligible team members
• 401(k)
• Health Savings Account
• Paid time off
• Employee discounts
• Uniform allowance
• Four-day workweek for full-time team members

Come Grow With Us

Great Lakes Hospital for Animals has been caring for pets and families in our community for decades, and we are excited about what comes next. As we grow and expand our footprint in the area, we are looking for team members who want to grow with us.

If you enjoy helping people, value teamwork, and want your work to make a difference, we would love to meet you.

National Veterinary Association