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Borrower Advocate

VirtualVocations

Proactively managing relationships with borrowers, the full-time remote Borrower Advocate will ensure a seamless mortgage experience by providing support throughout the loan lifecycle, addressing inquiries, and preventing defaults. Key Responsibilities Maintain clear communication with borrowers regarding loan terms and servicing processes Support borrowers by monitoring project progress and addressing challenges such as delays or budget issues Resolve post-closing inquiries and advocate for borrower needs within the organization Required Qualifications Bachelor's degree Minimum 1 year of mortgage-related collection, customer service, or sales experience Knowledge of the mortgage lifecycle and processing steps Experience in real estate transaction methods Proficiency in Microsoft Office, particularly Excel or similar spreadsheet software

Vacancy posted 10 days ago
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