Member Service Associate (Teller) | Clark County

ABOUT COLUMBIA CREDIT UNION

Columbia CU is a full-service financial institution with $2.5 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve. Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:

• Best of Clark County Award / The Columbian - 2008-2025
• Best in Business Award / Vancouver Business Journal - 2013-2024
• Corporate Philanthropy Award / Portland Business Journal - 2017-2025

COLUMBIA CU GUIDING PRINCIPLES

Vision: The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve. Mission: Bringing people together to make life better for themselves and their communities. Value Proposition: Earning your trust with knowledgeable people and digital options so you can bank “Columbia” how and when you want. Leadership Philosophy: Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.

CORE VALUES

People - We have a passion for helping each other and our members. Community - We have a passion for contributing to the success and growth of the communities we serve. Financial Wellness - We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.

BENEFITS

* 100% paid Medical, Dental, Vision for employee - eligible the 1st of the month following hire date

• PTO, Paid Sick Time, Paid Extended Sick Time and 11 Paid Bank Holidays
• 401k Match- 100% match up to 6% employee contribution
• Tuition Assistance
• And More!

ABOUT THE ROLE

The Member Service Associate represents the best of Columbia Credit Union and is the first to interact in person with our membership. This position is committed to providing the highest level of individualized service by placing the member first. Performs a variety of transactions while listening closely to our members unique requirements. Knowledgeable about Columbia Credit Union products and services with the ability to communicate features and benefits as a recommendation to our membership. Provide creative solutions to our membership as we strive to “Make Life Better”, ensuring they receive exceptional service in a friendly, efficient manner. Requires availability Monday through Friday 8:30am to 6:30pm AND Saturday 8:30am to 2:00pm. This position is a full-time role and requires availability to work all locations in Clark County.

RESPONSIBILITIES

* Provide an exceptional member experience by adhering to Columbia Credit Union Service Standards.

• Exercise independent judgement within set authorizations.
• Basic knowledge and understanding of how to process member transactions for

all foundational products and services. * Accurately process member transactions and requests, using varied software programs, adhering to policies, branch procedures and standard work. * Process basic account maintenance requests for members to include address changes and account research. * Maintain up-to-date knowledge on all credit union products and services and through active listening, recommend Columbia Credit Union products and services to “Make Life Better” for our membership. * Proficient in identifying basic member needs and can make appropriate product/service recommendations. * Identify and refer members to our business partners in Home Loans and Insurance & Investment.

• Educate and assist members with all digital related products and services.
• Knowledge of and compliance with all regulatory requirements to include

Currency Transaction Reporting requirements, the OFAC process and Columbia’s Bank Secrecy Act compliance program. Successful completion and understanding of all assigned compliance testing.

• Clear understanding of Robbery procedures and security requirements.
• Positive engagement and participation in cross-functional projects,

promotions and training.

REQUIREMENTS

* A minimum 1 year of experience in retail or similar public facing customer service.

• Proven ability to meet and exceed assigned goals
• Experience with managing detailed work in a fast-paced environment.
• Demonstrated proficiency and professionalism in verbal and written

communication:

• Ability to work well with others and contribute to the success of a team.
• Reliable to work scheduled shifts: Monday through Friday and Saturdays to

include a split week schedule, as needed. Must be available to attend branch meetings when scheduled. * Preferred cash handling experience. PHYSICAL REQUIREMENTS: THE PHYSICAL REQUIREMENTS OUTLINED BELOW ENCOMPASS THE DIVERSE RANGE OF ABILITIES NEEDED FOR INDIVIDUALS TO EFFECTIVELY PERFORM THE

ESSENTIAL FUNCTIONS OF THIS JOB.

• Communicate information and ideas clearly for mutual understanding.
• Exchange accurate information effectively in various situations.
• Observe details at close range (within a few feet of the observer).
• Frequently remain in a stationary position.
• Frequently move around the workspace.
• Frequently operate a computer and other office productivity machinery.
• Rarely ascend/descend a ladder.
• Occasionally position oneself to maintain files or other items.
• Occasionally move items weighing up to 20 pounds across the office for

various needs.

• Occasionally work in outdoor weather conditions.
• Never operate a vehicle.
• Occasionally travel between worksites.

COMPENSATION

* $19.00 - 20.00/ hour (range for MSA I) Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Opportunity Employer/AA Must be 18 or older to apply