Front Office Manager

Job Description Reporting to the Assistant Director, Front Office, the responsibilities include but are not limited to: Assist the Front Office in all aspects of the department and ensure service standards are followed. Provide managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas. Consistently offer professional, friendly and engaging service. Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines. Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation. Assist guests regarding hotel facilities in an informative and helpful way. Follow department policies, procedures and service standards. Follow all safety policies. Other duties as assigned. Compensation: $83,000 - $85,000 per annum Qualifications Passion for guest service. Excellent written and verbal communication, interpersonal and leadership skills. Highly organized, results‑oriented with the ability to be flexible and work well under pressure. Degree or Diploma in Hospitality Management is an asset. Fluency in English. Minimum of 1 year previous proven supervisory experience. Ability to handle a multitude of tasks and guest requests. Knowledge of Micros‑Fidelio Property Management System is an asset. Should possess or seek certification in basic first aid. Strong guest service orientation and training skills background required. Ability to work independently and prioritize responsibilities. Experience with a Hotel loyalty program is an asset. Computer proficiency in a Windows environment (Word, Excel, PowerPoint). Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr