RCM Implementation Consultant - EHR/SaaS/Healthcare IT/PT

About Raintree Systems Founded in 1983 and headquartered in Chandler, AZ, Raintree is a leading AI-powered EMR and practice management platform built specifically for physical, occupational, speech therapy, and ABA organizations. Powering millions of patient visits across thousands of locations, our award-winning, all-in-one software connects clinical, billing, and operational workflows—reducing administrative complexity and empowering therapy providers to scale with confidence and deliver superior patient care. Implementation Consultant – Revenue Cycle Management (RCM) Remote (designated states) Department: Professional Services This position is fully remote and may be performed ideally from one of the following U.S. states: AL, AZ, FL, GA, IN, IL, MA, MD, MI, MS, NC, OK, OH, PA, SC, TN, TX, VA, WI. Duties and Responsibilities Oversee, coordinate, and manage all aspects of the implementation for new and existing clients. Configure the Raintree application utilizing best practices for the latest features and functionality in the system for a given client, with specific emphasis on revenue cycle, billing, and clinical workflows. Analyze client billing operations, fee schedules, payer setups, and charge capture workflows to configure Raintree’s RCM module for optimal clean claim rates and reduced days in AR. Lead the setup, configuration, and testing of electronic claim submission, electronic remittance advice, real-time eligibility verification, and clearinghouse integrations. Partner with clearinghouse representatives and payer enrollment teams to ensure smooth transition and onboarding of electronic data interchange (EDI), electronic funds transfer (EFT), and ERA connections. Direct comprehensive end-to-end testing of clinical-to-billing handoffs—from scheduling, co-pay collection, and clinical documentation charge capture through to final claim generation and submission. Train client billing teams, billers, and revenue cycle managers through key product learning milestones, including claim scrubbing, denial management, patient statement processing, and financial reporting. Serve as a direct point of customer contact during the implementation. Proactively and independently manage client escalations. Assist in the review of client processes and the development of new workflow plans. Communicate progress updates weekly or as agreed upon with the client. Ensure implementation milestones are met on time. Coordinate data conversion, interface, and EDI/clearinghouse timelines and expectations. Follow project plans and manage scope and timeline, escalating to project managers as needed. Hand off to Client Support when the client has successfully completed the implementation process. Support sales team in hand-off of new clients. Assure overall client satisfaction. Perform other duties as needed and directed by project managers. Position Proficiencies and Requirements Must have experience in at least 2 of the following areas: Revenue Cycle Management / Medical Billing Software, Implementations, Product/Project Management, Training. Direct experience with medical billing workflows and RCM operations (charge entry, claim submission, payment posting, denial management, and AR management). Solid understanding of clearinghouse operations, electronic claim formats, ERAs , eligibility and claim scrubbers. Familiarity with therapy-specific billing requirements (PT/OT/ST), including Medicare Part B rules, modifiers, cap limits, and authorization tracking, is a strong plus. A Bachelor's Degree in business, healthcare administration, or a related field. Web-based Training or Classroom Training/Coaching experience is a plus. Knowledge of medical computerized billing, EMR/EHR systems, and scheduling software systems required. Work experience in a medical office environment, billing office, customer service, IT, or support desk is a plus. Strong working knowledge of MS Windows, MS Office, or Google Workspace. Competencies to Drive Success Ability to lead a client successfully through complex financial and technical processes. Ability to manage and fulfill client expectations. Excellent written and oral communications skills. Excellent communication and organizational skills with a customer service focus. Ability to prioritize effectively and handle shifting priorities professionally. Personal track record of being thorough, courteous, and responsive in customer service. Ability to communicate with various business contacts in a professional and courteous manner. Self-starter, with the ability to organize work for maximum efficiency. At Raintree, we’re not just shaping the future of therapy technology – we’re creating it. This is your chance to be part of something bigger, where your career will have game-changing, career-defining moments that propel you to new heights. We aim to be the best place for the best people , and we’re looking for ambitious, creative thinkers ready to make an impact. Whether you’re advancing AI solutions or enhancing user experiences, your work here will shape the future of therapy technology while advancing your career alongside dedicated professionals who are as committed to your success as you are. At Raintree, your ideas drive real change, your growth is limitless, and the work you do will touch millions of lives. Ready to ignite your career and leave a lasting legacy? Join us and be part of something extraordinary. Our Core Values Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team U.S. Based Perks Remote First Paid Time Off/11 Paid Holidays/Year-End Holiday Break Health, Dental, Vision, HSA/FSA,401K with Company Match Disability & Life Insurance Employee Assistance Program Paid Parental Leave Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Raintree Systems, Inc.