Patient Advocate I

Patient AdvocateThe Patient Advocate is responsible for ensuring the clinic meets the required standards to be successful. This includes HIPAA rules, OSHA rules, Compliance rules and regulations against fraud and abuse. Assignments are made in terms of broad goals and objectives and the incumbent must apply considerable decision making and independent judgement in daily activities.Essential FunctionsEligibility checkFixing charts/mistakesPhreesia appointment validations; cancellation/reschedulesPre-registrationRecognize, greet and register patients in a polite, prompt and helpful mannerProviderFlowAnswer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiouslyVerify current informational statuses and collect insurance information, demographic information and signatures as neededRequired Qualifications and SkillsMinimum of two years' experience in healthcare settingKnowledge of medical office proceduresKnowledge of computer systems and applicationsKnowledge of grammar, spelling and punctuationSkills in operating business office machinesSkills in answering the telephone in a professional mannerAbility to read, understand and follow oral and written instructionAbility to establish and maintain working relationships with patients, employees and the publicPay & BenefitsMedical, Dental and Vision InsuranceGenerous PTO package and paid holidaysCompany-paid life insurance and long term disability insuranceAbility to purchase accident insurance, short and long-term disability insurance.Opportunities for internal training and developmentRetirement Plan eligibility after one month of service with eligibility in company profit sharingMost positions offer Monday – Friday work schedulesWorking ConditionsTypical business office environmentPossibility of local travelConstant viewing of computer monitor, mousing and typingFrequent standing, walking and sittingFrequent stooping, lifting, carrying and pushing/pulling 10 pounds or moreOccasionally lift and/or move up to 50 poundsSpecific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focusHours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job