Medical Case Manager

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Medical Case Manager is responsible for providing case management services to persons with HIV/AIDS as directed by policies and procedures of the HOPE Program and associated funding agencies. JOB DUTIES AND RESPONSIBILITIES Provide case management services to persons with HIV/AIDS. Case management activities include but are not limited to intake and screening, assessment, preparation of service coordination plans, referrals for service and placement, monitoring to assure compliance with and effectiveness of plan, service advocacy, and outcome evaluations. Adheres to agency and state mandated regulations regarding confidentiality of HIV/AIDS care and services. Consults with physicians, nurses, therapist and other members of the health care team to facilitate interdisciplinary care. Follow recognized standards of case management practice as defined by governmental agencies and funding sources. Attends all mandatory case management training and orientation programs. Attends additional training opportunities as agency budget allows or as directed. Ability to work well with diverse client populations and demonstrate sensitivity to persons with different cultural backgrounds or sexual orientation. Provide an acceptable amount (60% of hours worked) of billable case management services. Completes all required documents for client services according to agency policies and funding source contracts under supervisor’s direction. Maintain accurate and complete client records in approved formats. Demonstrate initiative in maintaining contact with clients to update service needs assessments. Facilitate support groups or other agency programs as assigned. If applicable, provide translation services to assist non-English speaking clients to access HIV- related services and care. Actively participates in and supports agency public relations and fund raising events. Functions as a professional role model and resource person providing guidance to co-workers. Demonstrates an understanding of culture and social barriers to the exchange of health related information within the community. PHYSICAL AND SENSORY REQUIREMENTS Sitting for up to 4 hours per day, up to 2 hours of time. Standing for up to 6 hours per day, 3 hours at a time. Walking for up to 6 hours per day, 20 minutes at a time. Frequent use of hands and fingers. Consistent lift, carry, and pushes of objects up to 25 lbs. Frequent stooping and bending. Frequent reaching above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, and high and low frequencies. Must be able to see as it relates to general, near, far, color, and peripheral vision. EDUCATION Bachelor’s degree in social work, psychology, or sociology or related field. TRAINING AND EXPERIENCE A minimum of one year experience in HIV/AIDS management and assessment techniques preferred. Knowledge of HIV risk behaviors and behavior change principles preferred. Bilingual capability-Spanish language preferred. St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. 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