Onsite Service Delivery Manager- Norway
Infinity Quest UK
- Strong expertise in ITIL-based service management processes
- Experience in IT infrastructure services (EUC, network, cloud, service desk, etc.)
- Familiarity with tools like ServiceNow, Power BI, monitoring tools
- Strong stakeholder management and communication skills
- Proven ability in handling escalations and crisis situations
- Experience managing global delivery models (onsite/offshore)
- Data-driven decision-making and analytical mindset
- Excellent communication and presentation skills (executive-level)
- Strong problem-solving and decision-making ability
- High ownership, accountability, and customer focus
- Bachelor's degree in Engineering, IT, or related field
- ITIL Certification (preferred)
- PMP / Prince2 (good to have)
- Consistent SLA and KPI achievement
- High customer satisfaction (CSAT) scores
- Reduction in incidents, backlog, and recurring issues
- Improved operational efficiency and automation adoption
Leadership & Functional
Soft Skills
Qualifications
Success Criteria
Vacancy posted more than 2 months ago
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