Trust & Safety and Public Affairs Analyst

Overview Venable LLP's Technology & Innovation Group's Venable Blue team seeks an Analyst, Trust & Safety and Public Affairs to join the Los Angeles office. This is a non-attorney position. The Analyst, Trust & Safety and Public Affairs will be responsible for content moderation and abuse reporting, supporting public affairs and public relations efforts, identifying product risks, and policy development and analysis. The Analyst will serve as an important line of defense to help improve the quality and safety of online content, research and define product risks, and accordingly develop appropriate safety policies, guidelines, and strategies. The work will be fast-paced, dynamic, proactive, and impactful, delivering value to clients while making a larger impact on society. Key Responsibilities Product Risks Establish clear and operable safety and ethical guidelines for products, developing expertise across a range of safety and editorial topics. Assess risks and design mitigations (including policy enforcement frameworks) associated with deployment of products. Monitor and analyze user interactions with products to inform policy development and enforcement. Public Affairs / Public Relations Generate and analyze media coverage as required by client and manager. Prepare media review documents and associated media list. Support public affairs efforts on projects including messaging and talking points. Provide support on coalition formation. Support crisis management by developing and implementing risk management plans. Help build client-specific media narratives. Policy Develop, maintain, and implement Trust & Safety policies, apply an analytic approach to delve into the minute details of user behavior, and provide recommendations to ensure continuous improvement. Analyze existing policies and guidelines to identify gaps, inconsistencies, and/or conflicts. Conduct efficacy reviews to determine whether policies are applied accurately. Work with key stakeholders to implement policy changes. Content Moderation Manage relationships with cross-functional client teams to develop an understanding of and solve online content concerns. Analyze and review user profiles, audio, videos, and text-based content, and investigate, escalate, and resolve issues. Review and remove content according to client guidelines, using specific tools and channels. Investigate, resolve, and relay complex content issues to the appropriate stakeholders. Work with sensitive issues and content that may be offensive or disturbing at times. Qualifications Bachelor's degree required; Master’s degree (or equivalent) preferred Minimum 1–3 years of experience within Trust & Safety, privacy, product, policy, cybersecurity, anti-abuse, or related fields Excellent project management skills to stand up and implement Trust & Safety procedures and policies Consistent ability to collect, synthesize, analyze, and interpret both quantitative and qualitative data Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of the client Deep familiarity and passion for the internet, internet platforms, and internet culture 1–3 years of minimum work experience in high-profile settings, such as presenting to leadership and driving cross-functional teams Strong attention to detail, highly determined, and results oriented Hands-on operational Trust & Safety experience in online tech sectors highly valuable; combination of private and government experience acceptable Effective written and verbal communication skills for both VP-level and mid-level stakeholders Executive presence and ability to lead, manage, and coordinate cross-functional teams across numerous stakeholders Critical thinking and ability to perform well under pressure and in ambiguous situations Strong proficiency in MS Office (Word, Excel, PowerPoint) and Google Docs Venable offers full-service solutions to privacy and cybersecurity challenges, with extensive experience and industry knowledge to help clients satisfy data privacy and security laws and maximize business potential. Venable is dedicated to data privacy, cybersecurity, and information governance. We participate in legislative advocacy, rulemakings, and development of new legal standards, advising organizations on industry best practices and drafting codes of conduct and standards to stay compliant with federal, state, international, and self-regulatory requirements. Venable Blue helps organizations and individuals manage and mitigate risk in the online space, building and deploying programs and systems designed with people and products in mind. For additional information about the Technology & Innovation Group, Venable Blue team see: The anticipated base salary for the Analyst Trust & Safety and Public Affairs is $85,000 - $120,000. The actual salary offered will be based on experience, education, skills, credentials, responsibilities, and performance. Additional compensation may include discretionary bonuses and overtime, if eligible. Overtime wages will be paid in compliance with applicable law. Venable LLP does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or any other basis prohibited by law. Applicants with arrest or conviction records will be considered for employment in accordance with applicable laws. This role requires access to privileged and confidential information and may involve the firm’s premises. If a candidate’s criminal history may have a direct, adverse, and negative relationship with the material job duties, a conditional offer may be rescinded. #J-18808-Ljbffr Venable LLP